Troubleshooting
ORB Operating Manual – Issue 1.0
Page 139
Troubleshooting
No DMX Output?
If your fixtures and dimmers indicate that there is no DMX output,
check the following:
•
The DMX Output port green LEDs should be flickering
•
The dimmers and fixtures are patched correctly on the desk
and that the DMX address and mode on the fixture itself
match the settings on the desk
•
Desk Setup / Outputs have been configured to output data
•
Check the DMX cabling for cable faults, and ensure that a
DMX terminator is present at the end of the chain
Fixtures Not Responding?
If your fixtures and dimmers are not responding to the desk, check:
•
The dimmers and fixtures are patched correctly on the desk
•
The fixtures are not Parked (select the fixtures and use
{Unpark} softkey to unpark them.)
•
The DMX Output port green LEDs should be flickering
•
Desk Setup / Outputs and Network / Art-Net have been
configured to output data correctly for your system
No Intensity Output ?
If the intensity output levels do not change when you adjust it (via
a cue, submaster, UDK or the programmer), check:
•
The GRAND MASTER fader is at full
•
The BLACKOUT button is off
•
Do you have the desk in Blind mode (press BLIND to exit)?
•
If the selected fixture(s) have a Shutter parameter, check
that the shutter is open.
•
Some fixtures also have control of the lamp remotely – try
sending the Lamp On Macro command (see page 114) to the
fixture, if supported.
Desk Does Not Boot
•
Remove all USB storage devices from the desk
•
Check Monitor 1 for any error messages or warning
information
•
Hold SHIFT on a USB keyboard to get to diagnostic mode.
Perform a Backup Desk State and email this to Zero 88
•
Hold SHIFT on a USB keyboard then clear show data
•
If all else fails, reinstall the software as a last resort
Software Installation Problems
•
Only the Zero88 memory stick supplied with the desk is
guaranteed to work for software updates – other
manufacturers of memory sticks may cause boot problems.
•
Use the USB connector next to the Ethernet connector on the
rear of the desk
•
Unplug any other USB devices whilst installing software
Front Panel not responding?
If the front panel does not appear to be working correctly, check the
following:
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