7
FAQs & Troubleshooting
What smartphones are compatible with the DistancePro
device and app?
The DistancePro and accompanying app are
compatible with iPhone 4 or newer (running iOS 5
or later), and Samsung Galaxy S4 or newer (running
Android version 4.3 or later).
Do I need to have my phone on me while golfing?
The DistancePro provides distances by utilizing your
smartphone’s GPS hardware. The distance data is
transmitted via Bluetooth
®
wireless technology. Your
DistancePro device must be within 30 meters (33
yards) of your smartphone to maintain connectivity;
however, the closer the phone is to your location, the
more accurate the distance information will be.
What is the range of Bluetooth® connectivity between the
DistancePro device and my smartphone?
The Bluetooth connectivity range is up to 30 meters
(33 yards).
Are there any fees to use the app?
The DistancePro app is 100% free of charge to
customers that purchase the DistancePro GPS glove.
A product ID number is required when registering to
unlock app functionality.
Where do I find the Product ID number?
The product ID number is printed on the back of the
DistancePro device. It is a 12-digit alphanumeric
sequence beginning with “ZFPD.”
How long does the DistancePro battery last?
The coin cell battery used in the DistancePro
typically provides up to 400 hours of golf.
How much of my smartphone battery does the app use?
This is dependent upon how often your smartphone
display is powered on to use the overhead map
view and accompanying features. By utilizing your
DistancePro device for distances at a glance and
minimizing the amount of time the smartphone
display is powered on, you can increase your
smartphone battery life on the course by up to 400%
in comparison to other smartphone apps.
What is energy mode?
Energy mode is a battery-saving feature. When
enabled, the phone will stop displaying the overhead
course view. GPS is still enabled in Energy Mode, so
accurate distances are still provided.
What type of battery does the DistancePro use?
The DistancePro uses a CR2025 battery. Compatible
batteries include CR2025, 2025, ECR2025, DL2025,
BR2025, 280-205, 5003LC, and SB-T14.
Does the DistancePro app use any data?
Yes, mobile data is required in order to access the
iGolf course database, as well as Apple Maps and
Google Maps to display the overhead course views.
Is the DistancePro display readable in direct sunlight?
The DistancePro uses a transflective display that
allows it to be highly readable in direct sunlight.
How do I setup my DistancePro device and app?
First, download and install the app to your
smartphone through the App Store or through
Google Play. To unlock app functionality, you will
need to register using the “Register” option from
the App home screen. You will need the Product ID
that is printed on the back of the device to complete
the registration. After you are registered, select
the “Settings” option (gear icon in the upper right
corner) on the app. Power your DistancePro device
on by pressing either button, then select the “Pair
Bluetooth” button on the Settings screen of the app.
Once the device is paired with your smartphone, you
are ready to play golf!
Is the DistancePro waterproof?
The DistancePro waterproof rating is IPX7. This
means that the DistancePro device is waterproof
to a depth of 1 meter for short periods of time. It is
advised that you do not intentionally submerge your
DistancePro if it is not necessary to do so.
How do I update my DistancePro?
You may check for updates via the app. From the
app home screen, select the “Support” button. From
the Support screen, select the “Check for Updates”
button. If an update is available, you will be taken to
either the App Store or Google Play and prompted
to update. The next time your DistancePro and
your smartphone are paired, the app will update the
DistancePro device firmware.
The course that I want to play has either been updated
recently or is not listed. How can this be remedied?
Occasionally, courses may renovate, or you may come
across a rare course that is not yet mapped by iGolf.
Mapping update requests and new course mapping
requests may be submitted to courseupdate@l1inc.
com. Mapping requests are generally processed and
ready within 7 – 14 days of submission.
