ZillionTV ZA-100, Installation Manual

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       by turning it off, waiting 60 seconds, and then 

       turning it on again (by unplugging and recon 

       necting power). When the device restarts, it will         

       download and install any software updates. You 

       should see a status message on your screen 

       while the software update is installed.

If your ZillionTV Device still does not work, contact 

ZillionTV support for assistance by calling 866-736-

1388. You can also submit your request using the 

customer support ticket web form (available when 

you log in to your account at http://support.zilliontv.

tv), or send an email to support@zilliontv.tv. 

A ZillionTV support representative will respond 

within 24 hours.

Video Quality issues

As a Field Trial participant, please pay particular 

attention to the quality of the picture when you’re 

watching movies and TV shows. When we release 

our product to the general public, we want the 

experience of watching ZillionTV to be perfect, so 

please report any video quality issues by calling 

866-736-1388, or email support@zilliontv.tv with a 

detailed description, including the program you were 

watching, and the date and time you experienced the 

problem. We especially want to hear from you regard-

ing any of the following video quality issues:

      -

 picture starts and stops: This problem can be

       either mild or severe. Sometimes you’ll see the 

       picture stop for a few seconds and unfreeze, and 

       then the program will continue playing normally. 

       Other times the picture will stop and start 

       repeatedly.

     -

 program freezes and won’t resume playing. 

     -

 audio doesn’t match video: This problem may 

       occur after you have used the fast forward or 

       rewind control, and the video and audio streams 

       are out of sync.

     -

 playback controls don’t work correctly: 

       Sometimes programs don’t pause and resume 

       correctly, or the fast forward or reverse controls 

       don’t work as expected. In some cases the 

       program won’t pause at all. 

For all of these video quality issues, there are three 

possible causes:

     -

 Your broadband connection is slow. This could 

       be because of a problem specific to your Inter-

       net connection, a problem with your home 

       network, or because of general network congestion. 

     -

 There is a problem with the ZillionTV streaming 

       servers. 

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