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There are three ways to contact support: 

     -

 Call ZillionTV Customer Support at 866-736-

       1388, or 408-636-5911.

     -

 Submit a detailed description of your request or 

       problem using the customer support ticket web 

       form (log in to your account at 

http://support.

       zilliontv.tv

, and click the link to report a 

       problem). A ZillionTV support representative will 

       respond within 24 hours. 

     -

 Send an e-mail to 

support@zilliontv.tv

 with 

       a description of your problem. A ZillionTV sup-

       port representative will respond within 24 hours. 

iF YoU need help

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Summary of Contents for ZA-100

Page 1: ...I N S T A L L A T I O N M A N U A L TM ltInstallManualv2_HT_2b indd 1 2 6 09 2 04 PM...

Page 2: ...that gives TV lovers instant access to their favorite television shows and movies all on demand and directly from their television sets As a member of the ZillionTV Field Trial Program we re counting...

Page 3: ...Watching Movies and TV Shows Settings Screen RECOVER YOUR PIN ACCOUNT NUMBER PIN Recovery Account Number Lookup CONTENTS 4 4 23 24 26 5 24 25 25 6 9 13 17 22 22 28 19 19 19 20 22 23 TROUBLESHOOTING N...

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Page 6: ...d clusters of connectors are for component cables and there are single connectors for both S Video and HDMI Cables You should have at least one available connection type if not check the front of the...

Page 7: ...uses three connectors on either end yellow white and red providing a lower quality video signal than the above options For your audio connection you also have the op tion of using a digital optical a...

Page 8: ...is security enabled you ll need to know your SSID encryption type and wireless password If you decide to use a wireless connection and your network is security enabled refer to Connecting to your Wir...

Page 9: ...e end of the Ethernet cable into the Ethernet port on the ZillionTV Device and plug the other end into your router Step 2 Make sure your TV is turned off Connect the A V cables from the back of the Zi...

Page 10: ...ng steps to set up your wireless connection Step 6 Select Configure Connection then select Wireless from the list of connection types and click Next Step 4 The next two screens explain how to use the...

Page 11: ...andard is being used and enter the wireless password Select the type of encryption your wireless network uses if you renot sure try WEP Auto and click Next Note Refer to Connecting to Your Wireless Ne...

Page 12: ...you signed up and then click OK Step 12 Enter the PIN that you selected during the online registration process and then click OK Note Use the on screen keyboard to enter your account number and 6 digi...

Page 13: ...to TV Cabling Diagrams The following diagrams show the four available op tions for connecting the ZillionTV Device to your TV NOTE Do not connect the unit through a VCR Video signals fed through VCRs...

Page 14: ...ors from the supplied composite cable to provide the audio signal Alternately you can use a digital optical audio cable not provided to carry the audio signal ANALOG AUDIO CABLE COMPONENT VIDEO CABLE...

Page 15: ...nectors from the supplied composite cable to provide the audio signal Alternately you can use a digital optical audio cable not provided to carry the audio signal S VIDEO CABLE ANALOG AUDIO CABLE AV I...

Page 16: ...S VIDEO L R 1 2 AUDIO L Y PB PR R VIDEO Composite Connection Use the supplied cable Yellow connector carries the video signal Red and white connectors carry the audio signal Provides most basic qualit...

Page 17: ...hen click OK The settings page for your router will be displayed If your wireless network is not protected by a pass word the only piece of information you need to connect to it is the network name al...

Page 18: ...be called security protocol or authentication Possible values include WEP WEP Open WEP Shared WPA WPA2 WPA Personal WPA2 Personal among others The wireless password also called a pass code or key If y...

Page 19: ...atch it for free rent or buy it as available per pro gram If you choose to watch for free commercials will play periodically as you re watching the program If you choose either of the payment options...

Page 20: ...electing TV G rated and below Note You will be prompted to enter your PIN to change the parental control settings Screen Saver click this option to set the delay for your screen saver By default the Z...

Page 21: ...eo resolution Network select this option to confirm or change your network settings If you are connected to the ZillionTV Device wirelessly this screen also shows the wireless signal strength which is...

Page 22: ...and click the Sub mit button A new PIN will be emailed to you Account Number Lookup If you do not have your account number follow these steps Step 1 On your computer go to http account zilliontv tv an...

Page 23: ...tch between the input devices that are connected to your TV such as your cable or satellite box DVD player or game console Press this button to change the input channel until you see the ZillionTV wel...

Page 24: ...ection is down and the ZillionTV Device won t be able to connect to the servers that let you activate and use the service If you are using a wireless connection from the ZillionTV Device to your home...

Page 25: ...ZillionTV Device Lost internet connection the activation wizard needs to connect to the Internet to confirm your account number and PIN which completes the activation process If your Internet connect...

Page 26: ...a detailed description including the program you were watching and the date and time you experienced the problem We especially want to hear from you regard ing any of the following video quality issu...

Page 27: ...o isolate the problem if you run a bandwidth test as follows Step 1 On your computer open a browser and go to http support zilliontv tv Step 2 Click the login link Step 3 Enter your email address and...

Page 28: ...support ticket web form log in to your account at http support zilliontv tv and click the link to report a problem A ZillionTV support representative will respond within 24 hours Send an e mail to su...

Page 29: ...ories Their reproduction or disclosure in whole or in part or the production of derivative works there from without the express permission of Dolby Laboratories is prohibited Copyright 2003 2005 by Do...

Page 30: ...s damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped cause harmful interference...

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Page 32: ...IMZD101A ltInstallManualv2_HT_2b indd 32 2 6 09 2 04 PM...

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