The hoverboard is shaking, is this dangerous, what’s the problem?
If shaking, it's possible that the user's weight is not enough for the hoverboard, you can adjust it to child mode as below.
Manual adjustment: Stand up the ZIMX POWER, press the power button to turn it on - release the button - then kee press. The
button remains for about 6 seconds until the drip sound is heard and the balance hoverboard is restarted. Complete
child mode switching.
The speed of two sides of the wheels are different / I can not turn fluently with the hoverboard / one side
of the pedals is not on the horizontal line when starting up, what should I do?
The hoverboard is losing balance now, please calibrate it.
Confirm that the hoverboard is in the off state and keep both side of the pedals parallel to the horizontal plane.
Make sure the hoverboard is turned off, press and hold the power switch for 5 seconds and then release it. When you
hear a beep sound, the system starts to calibrate. The red light (that is, the running indicator and the left turn indicator)
flashes 3 times.
Wait until the red light is on, the system calibration is complete, and you will need to turn the unit off and on again, to use it.
I’m an experienced rider, I do not like the self-balance system, can I cancel this?
Yes, you can cancel it ,adjust it as follows;
Manual adjustment, place the unit horizontally - make sure the ZIMX POWER is turned on, press the power switch for about 6
seconds, until you hear the beep sound, restart the unit to complete the mode switch.
When I stop riding, the ZIMX POWER is shaking forcefully, is this normal?
If you suddenly stop using and step off, the ZIMX POWER will shake for seconds, this is caused by the strong power surge in the motors.
We advise that you adjust it to child mode, that would reduce the shaking, and we suggest do not stop suddenly while riding it.
What should I do if there are other problems with my ZIMX POWER?
A: If you find there are some other problems with the hoverboard, please contact UKBIGBUY.COM customer service.
or email info@ukbigbuy.com with a short video to show the problem, please also include your order number, name + address.
As this is also needed in order to assist you with your order. Our service team will be more than happy to help you.
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