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I have placed a device outside my house and it is not
communicating with the Zipabox. What's happening?
f you have a lot of metal in the exterior construction of your
home, this could significantly impede wireless communication.
Metal is an insulator of radio signals. If your house has metal
siding or a stucco finish over a metal mesh, you may have
range problems on devices outside your home
communicating with the Zipabox inside.
What should I do if I am having trouble installing my device?
If you are having difficulty with the physical installation of non-
Zipato branded devices (Thermostats, GE switches, Blueline
meter reader, etc.), please contact the manufacturer directly
for assistance.
If you are having trouble pairing a device to the Zipabox,
check the videos or other content on Zipato website for
assistance.