BG500 Series Barrier Gate
User Manual
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Copyright©2022 ZKTECO CO., LTD. All rights reserved.
11
Troubleshooting
SN
Trouble Description
Cause
Solution
1
The Power Supply has a
24V output, but the
mainboard power indicator
does not light up.
1. 24V output wiring might
be reversed
2. The mainboard might
work abnormally
3.
Loose wiring
1. Swap the DC output
wiring
2. Replace the Mainboard
3. Tighten the wiring
2
The AC input is normal, but
the power indicator is off.
1. The power fuse might be
blown
2. Abnormal power supply
3. Loose wiring
1. Replace the fuse
2. Replace the power
supply
3. Tighten the wiring
3
The power indicator is on,
the landing boom indicator
is normal, and the motor is
not running.
1. The motor wiring might
be wrongly connected, or
the wiring is loose
2. The internal encoder of
the motor may work
abnormally
3. The motor stroke limit
exceeds the position
1. Check the wiring
according to the wiring
diagram, and tighten
the wiring if required
2. Reconnect the motor
wire
3. Re-adjust the motor
limit parameters
4
The remote-control
buttons do not respond.
1. The remote control is not
using ZKTeco brand, or it
is from another model
2. The remote control does
not match
3. The remote control or the
receiver is damaged
4. The remote-control
battery is completely
discharged
1. Confirm to use ZKTeco
brand and its
applicable models for
remote control
2. Rematch remote
control
3. Replace the remote
control or the receiver
4. Replace the remote-
control battery
5
The boom cannot be
closed normally after the
machine is being powered
on
1. The barrier gate is not
installing the barrier
boom, so the motor
cannot be closed due to
the strong pull of the
spring
2. The length of the installed
boom is too short, and the
spring is too tight
1. Install the boom
normally or remove all
the spring
2. Adjust the spring
according to the length
of the boom
6
The loop detector signal is
not working
1. Wrong signal wiring
2. Install loop coil with few
or too many turns
3. Detector damage
1. Connect according to
the wiring diagram
2. Calculate the
circumference of the
loop coil according to
the width of the lane,
and then confirm the
number of turns install
3. Replace new loop
detector