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OP200 Quick Start Guide
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5.5 Troubleshooting
The Opera Configuration application also has a Status tab which for Amag
integrations shows:
The status of the ZK Opera Service (Started, stopped, etc.)
Whether the configuration application is able to communicate with that
service for additional status and actions.
Whether the service application has a good active connection to the
Symmetry system (to the Symmetry SQL database).
Whether the Primary OP-200 is Online or Offline.
Things are working properly if Active Badges from Symmetry show up as
Credentials on the OP200.
Make sure that the ZK Opera Service is running according to the previous
instructions in this document. Note the Service (should be “Started”) and
Service Connection (should be “Online”) status in the Configuration tool.
Make sure that the ZK Opera Service is able to connect to the Symmetry
database. Note the Symmetry status (should be “Online”) in the Configuration
tool. If the connection is not being made, check the credentials configured for
AMAG on the connection screen of the configuration tool. Also check the
Symmetry system itself (contact Amag support for help with Symmetry).
Summary of Contents for OP-200
Page 1: ...OP200 Quick Start Guide 1 QUICK START GUIDE Applicable Model OP 200 Version 1 2 Date May 2019 ...
Page 9: ...OP200 Quick Start Guide 6 1 5 Ethernet Connection LAN Connection ...
Page 12: ...OP200 Quick Start Guide 9 1 8 Standard Installation TCP IP Wiegand OSDP ...
Page 34: ...OP200 Quick Start Guide 31 4 Complete the installation ...
Page 36: ...OP200 Quick Start Guide 33 2 Display the certificate settings 3 Add the server exception ...
Page 41: ...OP200 Quick Start Guide 38 ...
Page 48: ...OP200 Quick Start Guide 45 ...
Page 49: ...OP200 Quick Start Guide 46 The following figure shows enroll fingerprint successfully ...