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3.

 

What if the product doesn’t revert during identification? 

Answer: 

Firstly, confirm that the scanner is successfully connected to the system, and the demo can be opened normally. If 
there  is  no  response,  plug-in  the  device  again.  If  the  problem  reappears,  check  the  error  code  or  change  the 
device and continue identification. If the problem cannot be resolved, please contact the technical support team 
to check if it is a hardware problem. 

4.

 

What are the steps to be followed if the user verification is failed after connecting to the device 
and successful identification? 

Answer: 

If the user is already registered, please confirm that the same palm is being verified. Also, check that the palm is 
placed  at  a  proper  distance  and  meet  the  verification  requirements.  During  verification,  the  palm  should  be 
adjusted in time according to the collected image, so that PV10M/R can better recognize the user’s palm. 

Installation Tips 

 

The product’s operating environment is indoor, please do not use it directly in outdoor bright light. 

 

It shall not be disassembled without authorization. In case of any violation, it shall not be guaranteed. 

Summary of Contents for PV10M

Page 1: ...1 User Manual PV10M R Near infrared Palm Device Version 1 0 Date June 2020 ...

Page 2: ...vice brings you and your customers an excellent user experience and will uplift your Brand Image and the Management to a higher level Considering the stability of the product quality and service life please do not intentionally dismantle the product or modify the system settings without professional instructions For further queries please contact the local dealers ...

Page 3: ...Content 1 Introduction 1 2 Dimensions 2 3 Technical Specifications 4 4 Technical Features 6 5 Installation Procedure 7 6 Maintenance and Cleanliness Guidelines 19 7 FAQ 20 ...

Page 4: ...ra system It can capture the palm and vein images under the palm skin thus offering an excellent anti spoofing performance It has a built in high performance low power consumption processor with a frequency up to 400MHz a USB interface for power supply and communication supporting the mainstream operating system By combining with the ZKPalm SDK customers can easily develop a palm recognition syste...

Page 5: ...2 2 Dimensions PV10R ...

Page 6: ...3 Connector pinout 7pin 1 25mm Pin 1 5 V Pin 2 GND Pin 3 Shield GND Pin 4 USB D Pin 5 USB D Pin 6 Reserved Pin 7 Reserved PV10M ...

Page 7: ...Consumption 0 5W Standby 1 5W Operating Interface USB 2 0 High speed Power Requirements USB 5V Temperature 10 C to 45 C 14 F to 113 F Humidity 0 to 90 RH Lighting Environment Enrollment 800 Lux Authentication 2000 Lux Dimensions PV10M 52 4 52 4 16 8mm 1 mm PV10R 41 5 34 mm Radius Height OS Windows Windows XP Windows 7 Windows10 32 64bits Android Android 4 1 or higher version ...

Page 8: ...SDK Recognition Angle Roll 60 Pitch 30 Recognition Method 1 1 and 1 N Capacity 6 000 templates Accuracy FRR 0 68 when FAR 0 001 Recognition Time 300ms Quad core Cortex A9 up to 1 6GHz Certifications CE FCC RoHS ...

Page 9: ...integration Built in distance detection sensor effectively reduces the standby power consumption Wide dynamic image sensor to adapt ambient light in a wide range Palm recognition range from 20cm to 35cm Captures high quality palm vein images even when the palm is dry wet ...

Page 10: ...Note You need to install the driver when you use the device for the first time only The users who have installed the driver before do not need to install it again 1 Save the installation package in your system Unzip and open the driver installation package ...

Page 11: ...8 ...

Page 12: ...r system 3 Open the Device Manager of your system First select Computer right click and then select Manage Since the relevant driver is not installed initially the device is regarded as an unknown device as shown in the below figure ...

Page 13: ...all the driver At this time return to the location where the driver installation folder is placed and open the Drive installation instructions txt file in the folder and follow the description in the second article ...

Page 14: ...pears Wait for 3 to 5 seconds the current interface disappears automatically Wait for 1 minute and return to the device management interface Then unplug and insert the device USB port you can see that the computer can recognize the device PV10M R as shown in 4 in the figure below Finally the driver installation is successful ...

Page 15: ...12 ...

Page 16: ...nsure that the palm is at the center of the sensor area c Stretch the palm normally without any bends Follow the instructions and move your palm back and forth until the registration or matching is successful Blue light Detecting Green light Registration is successful or matching is successful Red light Registration is failed or matching is failed Status Indicator Palm Vein Device ...

Page 17: ...14 3 Incorrect Positions Fingers together Fingers bent Not parallel to the device NO NO NO ...

Page 18: ...15 4 Demo Test a Double click the ZKPalmDemo icon to open the demo test interface Once the interface is opened click Connect ...

Page 19: ...16 b Enter the User ID and click Enroll to register the palm vein ...

Page 20: ...17 c After successful registration the system automatically starts verifying the user s palm vein ...

Page 21: ...18 5 Precautions a Please keep your palm clean b Place your palm at the center of the palm vein scanner c Please avoid bending or tilting your palm ...

Page 22: ...2 Protect the product from falling colliding and so on 3 Do not intentionally power on or power off the product Cleanliness 1 Please Keep the product away from dust 2 Use an adhesive tape to clean the collecting area 3 Wipe the sensor with a fine cloth without wool 4 Keep the sensor clean after use ...

Page 23: ...echnical support team in time to analyze the other reasons such as hardware failure demo issues and so on 2 What are the steps to be followed if the user registration is failed Answer Firstly please confirm that PV10M R has been already connected to the system and then open the demo for initialization Secondly verify if the palm position angle and the palm placing distance are proper Read the pop ...

Page 24: ... be followed if the user verification is failed after connecting to the device and successful identification Answer If the user is already registered please confirm that the same palm is being verified Also check that the palm is placed at a proper distance and meet the verification requirements During verification the palm should be adjusted in time according to the collected image so that PV10M ...

Page 25: ...The characteristics of the palm cannot be used to picture as an original palm image 3 ZKTeco as the equipment provider shall not take the legal responsibility for any inappropriate use 4 If you have any disputes about the use of equipment regarding human rights or privacy please negotiate internally ZKTeco s other palm devices or development tools have the ability to collect the original image of ...

Page 26: ...Copyright 2021 ZKTECO CO LTD All Rights Reserved Ctra Fuencarral 44 1 Planta 2 28108 Alcobendas Madrid Spain Phone 34 916 532 891 Mail sales zkteco eu www zkteco eu ...

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