5.33
5.2
Warranty & RMA
Please visit http://www.zmodo.com/rma for complete information.
General Guidelines
To qualify for a Return Merchandise Authorization (RMA) for either a refund or repair of Zmodo products, all
items require an RMA number prior to being returned. Products must be 100% complete, in the same
condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials,
manuals, CDs, and other accessories and documentation must be included. Kits and other items assembled
after purchase must be unassembled and returned in the manufacturer's original packaging. All returns will
be inspected and products found to be non-conforming will be rejected or subject to a 15% restocking fee at
Zmodo's sole discretion.
Non-qualified and non-conforming returns are not included in Zmodo RMA policy and, if returned, will be
rejected or subject to a restocking fee of up to 15% at Zmodo's sole discretion. If the non-qualified or non-
conforming package is rejected, the party who returned the item(s) will be billed for return shipping cost of
the item(s).
Receiving Procedure
All returned products will be thoroughly inspected and a determination will be made if eligibility and
conforming requirements are met. To avoid any delay or denial of processing your return please verify the
product you are returning meets the guidelines below and qualifies for return. If a non-conforming product is
accepted for return Zmodo reserves the right to charge a restocking fee up to 15% at Zmodo's sole
discretion. Return processing may take up to 5 business days from the time your product is received.
Inspection Criteria
Products must be in the original manufacturers packaging, and shipped securely.
Products must be complete with any standard certification labels originally placed and not tampered with.
This includes , but is not limited to UL listing, capacity, brand name, UPC code.
Products must be free of any permanent alterations including, but not limited to paint, altered connection
inputs, severed wires or cables, or indication of removed screws/fasteners or seals.
Products must be free from damage of any type, including, but not limited to dents, scratches, cracks,
abuse, defacement or damage resulting from power surges.
Products labeled with a security seal, must have the seal intact and not tampered with.
Cross shipment
In the event that a replacement product is needed immediately, a cross-shipment option is available if the
original purchase date is within 6 months of the cross-shipment request.
Customers located in Canada are responsible for the shipping charges to send the replacement
items to them.
Summary of Contents for DX-SIN8
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