5.35
If the returned item(s) are tested and found to be non-defective by the certified Zmodo RMA technicians, the
customer will not be reimbursed but international return shipping costs. The customer will be responsible for
arranging shipment of the returned non-defective items from the US to their international location.
If the returned item(s) are tested and found to be defective by the certified Zmodo RMA technicians, the
customer will be reimbursed for all costs of return international shipping in the form of store credit. The
customer will be responsible for arranging shipment of the returned defective item(s) from the US to the
customer’s international location.
In the event that we decide to issue store credit to a customer to reimburse for the cost of return international
shipping, the customer must provide a copy of their shipping receipt indicating the exact cost to ship the
defective item(s) internationally.
Under no circumstances is Zmodo able to reimburse any Customs and/or Duty tax fees that are enacted by
the shipping carrier.
Refund Policy for Zmodo Purchases
Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the terms
agreement, Zmodo will accept qualified and conforming products for refund within 30 days of the original
purchase date.
Refund Policy for Retail Purchases
In order to return any number of Zmodo items for refund, please contact the sales venue where these
item(s) were originally purchased from and request to send your product(s) back for a refund. Most vendors
who offer Zmodo products will offer a 30 day refund option, however this is subject to the specific policy of
the sales vendor that the product(s) were purchased from. Please refer to the return policy of the original
store or vendor that you purchased your Zmodo products from for specific return policy information.
Upgrade or Exchange Procedure
If the item(s) that you have purchased do not function to your satisfaction or do not apply to your installation
application, please contact the sales venue in which the item was originally purchased from and request a
refund for any item(s) that you wish to return. Zmodo is unable to exchange any item for an item of a
different type unless the following circumstance applies:
1. An item is returned to Zmodo for repair under the manufacturer’s one year warranty period and that same
item was found to be defective and un-repairable by certified Zmodo RMA technicians.
2. That same item is out of stock at the time that it was returned to Zmodo and tested by certified RMA
technicians.
Should the described circumstance directly apply, Zmodo will offer at its sole discretion, either a variety of
options for an item substitution, an item upgrade, a refund for the list price of the irreplaceable item, or store
credit for the list price of the irreplaceable item.
Limitations of Warranty
This warranty does not include non-Zmodo installed components. This limited warranty does not cover any
damage to the product that results from abnormal mechanical or environmental conditions, abuse, accident,
improper installation, misuse, insufficient or excessive electrical supply, natural disaster, or any unauthorized
Summary of Contents for DX-SIN8
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