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• There may be a problem with the test strip
• Meter error
1. Internal reference error (data memory)
2. Firmware checksum error (program
memory)
Perform a control solution test using a
new test strip. If the test results are within
the range printed on the test strip vial,
retest using blood and a new test strip.
If the control solution result is out of range
or the error reappears, contact Zoetis
Customer Care.
Incorrect test procedure. For example,
putting blood on the test strip before
meter waiting applied state
There may be a problem with the test strip
Meter error
The test strip is affected with damp
Wait for drop and strip to appear before
applying blood or control solution.
Perform a control solution test using a
new test strip. If the test results are within
the range printed on the test strip vial,
retest using blood and a new test strip.
If the control solution result is out of range
or the error reappears, contact Zoetis
Customer Care.
• There may be a problem
with the test strip
• Meter error
Strip Sensing path broken
Strip Type (OEM) error
Perform a control solution test using a
new test strip. If the test results are within
the range printed on the test strip vial,
retest using blood and a new test strip.
If the control solution result is out of range
or the error reappears, contact Zoetis
Customer Care.
• There may be a problem
with the test strip connection with the meter
• Meter error
Perform a control solution test using a
new test strip. If the test results are within
the range printed on the test strip vial,
retest using blood and a new test strip.
If the control solution result is out of range
or the error reappears, contact Zoetis
Customer Care.