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Part 4: Troubleshooting
Actions for Potential Issues
POTENTIAL ISSUES
POSSIBLE CAUSES
ACTIONS
Sensor light indicator is not on while
sitting in Charger for charging.
Sensor is not sitting properly
in Charger.
Remove Sensor from Charger and reinsert into
Charger.
Charger is not connected to a
standard power outlet.
Plug Charger into a standard power outlet using the
Power Cord provided in the AMS packaging. When
properly connected, the light indicator on the Charger
should be blue.
Sensor light is blinking orange after
being applied on the body.
Sensor Error.
Call ZOLL at 1.888.592.3798.
Charger blue light is not on.
Charger is not connected to a
standard power outlet.
Plug Charger into a standard power outlet using the
Power Cord provided in the AMS packaging. When
properly connected, the light indicator on the Charger
should be blue.
Gateway screen does not indicate
Gateway is being charged while sitting in
Charger for charging.
Gateway is not sitting
properly in Charger.
Remove Gateway from Charger and reinsert into
Charger.
The following table lists the recommended actions for potential issues with AMS. Call ZOLL if you need
assistance with any of these instructions.