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Problem: I received 5 rapid beeps when programming.
Solution: a. Complete each step within 5 seconds.
b. Change the default master code before programming.
c. Enter a new code in correct format and within 4 to 10 digits.
Cause: a. Tme-out
b. Wrong entry
Problem: When attempting to lock the deadbolt electronically, the latch goes in and out for a few times.
Solution: a. Make sure the bolt hole on the door frame is at least 1 inch deep so the bolt fully extends.
b. Check if the door closes properly. Make sure when the deadbolt is extended, it is going into the bolt hole
and not hitting the deadbolt strike or door frame.
c. Check for loose door hinges.
Cause: The latch and strike are misaligned.
Problem: The batteries run low quickly.
Solution: Make sure your door locks and unlocks smoothly. Re-install your lock and make sure the latch and strike are
properly aligned.
Cause: The deadbolt and the strike plate could be misaligned, especially when there’s change in temperature and
humidity, doors can become ‘warped’. As a result, there could be strong ‘friction’ as the deadbolt tries to extend.
More friction means that the motor needs to work harder to lock your door, so your batteries life may be
impacted.
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8
Problem: When attempting to unlock the deadbolt electronically, the latch goes in and out for a few times.
Solution: a. Check if the door closes properly. Make sure when the deadbolt is extended, it is going into the bolt hole and not
hitting the deadbolt strike or door frame.
b. Check for loose door hinges
Cause: As in the problem with locking the bolt, the bolt may be binding against the strike plate. There may be interference,
especially if the door has warped due to a change in the weather.
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10
Problem: I lost all the preset codes after door handing.
Solution: Re-program your codes.
Cause: Door handing is the same as factory reset. You lock has restored to factory default.
12
Problem: I forgot my Master Codes.
Solution: Perform a factory reset. Once the reset is completed, all codes and settings will be erased and the Master code will
return to the default value ( 12345678) .
11
Problem: After installation, the thumbturn cannot rotate.
Solution(A): Remove and re-install the whole lock, making sure that the thumbturn is vertical and the lock is in unlock position
when installing. Do not insert the backup key when installing.
Cause(A): The lock is not installed properly.
Solution(B): Disconnect the batteries. Press and release any key on the keypad and keep the batteries disconnected for at least
5 minutes. If there is residual charge within the lock, this will consume the charge.
Cause(B): Internal electronic components have a residual charge which the lock tries to use, and it is not adequate to allow
the lock to function when battery connected.
Problem: The keypad doesn’t respond when touched (no lights are visible and no beeping is heard) .
Solution: a. Make sure the cable is properly connected.
b. Change the batteries with 4 fresh AA standard alkaline batteries. Do not mix old and new batteries.
Cause: The lock has no power.
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6
Problem: The lock only functions electronically when the backup key is in; I cannot pull the key out in the unlocked position.
Solution: a. Remove and re-install the whole lock, making sure that the thumbturn is vertical and the lock is in unlocked
position when installing.
b. Do not insert the physical key before lock is completely install.
Cause: The lock is not installed properly.
5
Troubleshooting
Problem: When resetting the lock, the latch does not extend but I can hear the motor is turning.
Solution(A): a. Adjust the position of the strike plate.
b. Make sure you reset the lock with the door opened.
Cause(A): The latch and strike are misaligned, causing the latch to bind.
Solution(B): Disconnect the batteries. Press and release any key on the keypad and keep the batteries disconnected for at least 5
minutes. If there is residual charge within the lock, this will consume the charge.
Cause(B): Internal electronic components have a residual charge which the lock tries to use, and it is not adequate to allow
the lock to function when connecting the batteries.
Solution(C): Slightly loosen the screws.
Cause(C): The mounting screws securing the exterior keypad and the latch bolt are over-tightened.
Problem: The lock does not lock and unlock electronically.
Solutions: Perform a factory reset to teach the lock the orientation of your door (Step 5).
Cause: The door handing process was not executed.
3
1
Problem: When resetting the lock, the latch does not extend and I can’t hear the motor turning.
Solution: Repeat step 4C and 5A, make sure that the thumbturn is vertical
and the deadbolt latch is retracted (unlocked) when installing and resetting.
Cause: The lock is not reset properly.
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* If none of the above resolves your issue, please contact us on Amazon.
