Zonar ZPass, Installation Manuallines

OPERATION &

TROUBLESHOOTING

9

Troubleshooting

Issue

Possible Cause

Remedy

No LED lights

Non-issue - Unit may be in lower power mode

Swipe ZPass card, if unit 1 X blinks green and beeps the ZPass 

unit is working properly

ZPass unit sleeping. ZPass unit goes to low

Start engine, run for at least one minute

power / sleep mode 60 minutes after

to reestablish GPS connection

engine shutdown
Improper GPS Firmware

Ensure GPS Firmware (GTC, Assets, GPS units) is 97 or above

ZPass interface cable issue (e.g.

Visually inspect ZPass interface cable

disconnected, severed, damaged, etc)

Part # 80438 for proper connection and replace if necessary

GPS unit has no power (e.g. blown fuse,

Reestablish power to GPS unit

disconnected power cable, etc)

Unit continuously

GPS does not have correct Firmware

Requires GPS Firmware 97 or greater

1X blinks Red

GPS does not have correct time

Verify vehicle / Cellular connection / Zonar equipment is 
functioning properly by observing the GPS light states (3 solid
Green LED (GSM, GPS, Status) with ignition on. If this is not
the case it will be necessary to troubleshoot the vehicle, 
cellular connection, and/or Zonar equipment.

GPS device port speed incorrect

You must contact Zonar to have the port speed set correctly.
They will need to send two special parameters to the unit 
(8065/0 and 8091/1). After Zonar schedules these parameters,
 power cycle the GPS units (or wait 4 hours)

2X Red Blinking LED

SD memory card issue

Check to ensure SD card is present and properly 

seated. Reformat or replace if the SD memory

card is present and properly seated

Red Solid LED

The Red LED will be solid when the vehicle

Do not scan cards when vehicle

is in motion (greater than 25 MPH). The

speed exceeds 25 MPH

reader will not scan cards in this condition

Scans are not showing

Card number is not entered in the ZPass

Enter via CSV or manually enter all card numbers

up in the web based

web based system

ZPass program.

Ground Traffic Control™ user permission not

Grant ZPass user “Show events” permission

properly set

Scanning a card before it is eligible for rescan

Card requires 15 seconds between rescans

Vehicle or environmental issue (e.g. Vehicle

Verify vehicle / Cellular connection / Zonar equipment is

has no power, in a no cellular zone, blocked

functioning properly by observing the GPS light states (3 solid

GPS signal, etc.)

Green LED (GSM, GPS, Status) with ignition on. If this is not
the case it will be necessary to troubleshoot the vehicle, 
cellular connection, and/or Zonar equipment