Zoom 1120, Quick Start And Reference Manual

Page 1: ...QUICK START and REFERENCE GUIDE ...

Page 2: ...5 CHAPTER 3 USING THE FAXMODEM WITH OTHER SOFTWARE 16 TIPS FOR SETTING UP COMMUNICATIONS SOFTWARE 16 INITIALIZATION STRINGS 17 USING AUDIO FEATURES 18 USING VIDEO 19 ACCESSING THE INTERNET 19 CHAPTER 4 PROBLEMS AND SOLUTIONS 20 GENERAL TROUBLESHOOTING 21 DIAL TROUBLESHOOTING 23 VOICE TROUBLESHOOTING 23 ON LINE TROUBLESHOOTING 24 APPENDIX REGULATORY INFORMATION 29 FCC PART 68 TELECOMMUNICATIONS STA...

Page 3: ...se Your Faxmodem Make sure that you have received the following items Faxmodem Phone cord A Zoom Link CD ROM disc containing installation software modem drivers and communications soft ware You also need the following IBM PC compatible Pentium 133 or faster or equiva lent with 16 megabytes of RAM an available PCI slot and a tool for removing and replacing the computer cover see your computer s man...

Page 4: ...ations you have running Find the Zoom Link CD ROM disc that came with your faxmodem and insert it in your CD ROM drive The CD ROM disc should auto run after a few sec onds and display an installation screen If the CD does not auto run Click on My Computer on your desktop then double click on the icon for your CD ROM drive If the installation program doesn t start up right away double click on Zset...

Page 5: ...our computer Before removing the board from its an tistatic bag touch the computer s metal chassis to statically discharge yourself Note If you have not already run the modem installa tion program on the CD ROM disc please do so now before you install the faxmodem card See Preparing the Computer on page 4 1 If your computer does not already have a modem installed go to step 3 If your computer has ...

Page 6: ...must follow the procedures in this step and then rerun the installation software Preparing the Computer on page 4 be fore reinserting the PCI faxmodem in a new slot Before you remove your old modem you must in form Windows 95 or 98 that you are going to re move it before you physically do so This helps to prevent internal conflicts in Windows 95 as it allo cates its resources to your new faxmodem ...

Page 7: ...ng fingers and a PCI slot has two sections that match the sections on the faxmodem If you are replacing an older modem now is a good time to remove it It may be in a non PCI slot which you cannot use for your new faxmodem Look for an add in board with one or more phone jacks on it To remove the old modem first unplug any phone cords connected to it One cord is proba bly the connection to your tele...

Page 8: ...card smaller gold finger area is properly seated into the connector If you have a tower or mini tower computer case with a vertical main board you may want to lay the com puter down gently on its side so you can push straight down on the faxmodem card to seat it firmly in its slot 7 Replace the computer cover 8 Connect the telephone cord Plug one end of the phone cord into the jack marked LINE Plu...

Page 9: ...lick Modems In the Modems Properties dialog box click on the entry for your new modem which should be listed as a modem found by the system Then click Properties Your faxmodem s properties are listed in a Properties dialog box Under the Gen eral tab you ll find Port Com plus a number Make a note of this Port Com setting on the Important In formation table on page 32 of this manual Note PCI devices...

Page 10: ...for your mo dem and click More Info This queries the modem with AT commands A list of responses means the modem is con nected You may also want to use HyperTerminal or an other terminal program to call a bulletin board system Once you have determined that your faxmodem is working properly go on to Chapter 2 to install your communica tions software If you determine that your faxmodem is not working...

Page 11: ...01com com the 0 is a zero for informa tion regarding product upgrades to this software The CD ROM disc also includes other software that can be installed from an easy point and click interface COMMUNICATE LITE is also available on floppy diskettes which you can order at a nominal cost directly from 01 Communique To inquire about ordering software you can reach 01 Communique in Canada at 905 795 28...

Page 12: ... if you want to have communications capabilities for instance for in coming faxes available all the time when you are in Windows 5 Click OK when you are ready to continue 6 The default path for the source drive should be dis played if it is not select the correct source drive and click OK As part of the installation your Win ini file will be modified The original version of the file will be backed...

Page 13: ...ndset on the left a keypad in the middle and a recorder on the right The handset and keypad can be used to dial your regular phone if you have plugged one into the PHONE jack on your faxmodem The recorder can be used as an answering machine if your faxmodem and software include voice support or as a sound recorder using your soundcard and a microphone There are also several other buttons which act...

Page 14: ...ere on the background of the display A pop up menu will be displayed from which you can ac cess the features of COMMUNICATE LITE Here are some things for you to try with your new fax modem and COMMUNICATE LITE Compose a fax and send it to a friend or associate who has a fax machine or a faxmodem Print from your word processor or other program us ing COMMUNICATE as your printer to send your documen...

Page 15: ...Chapter 2 Installing and Using COMMUNICATE LITE Software 15 Getting Help for COMMUNICATE LITE For help with COMMUNICATE LITE consult the extensive help file included with the program ...

Page 16: ...up Options Tips for Selecting Setup Options In setting up some older software programs you may be asked to enter certain information Most programs have default settings that are correct for use with this modem and there is no need to change them However you should be aware of the following items If you are asked to select the modem type from a menu and you don t see this modem listed by name on th...

Page 17: ...hat are sent to the faxmodem as soon as you start up the software The AT stands for attention The software determines which commands should be included in the initialization string based on the device you select during installation The commands remain in effect throughout the communications session unless the software sends other commands to override them The software uses other AT command strings...

Page 18: ...ay use if you do not have a communications program Check your operating system s user s guide for setup in structions for the terminal program 3 Type in the AT command you need and press Enter You will see an OK response When you finish you can return to the data communica tions program s standard user interface See the software program s documentation if you need help Returning to the Factory Set...

Page 19: ... Inter net video conferencing standards To send videos you also need video capture capability a camera and video soft ware The Zoom Video Cam and the Zoom Video Cam PPC parallel port camera work very well with your faxmodem To include sound with your videos you also need a sound card and a compatible microphone Accessing the Internet To access the Internet and the World Wide Web use an online serv...

Page 20: ...e troubleshooting and on line trouble shooting For help with this problem See page Your modem seems to install under Windows 95 or 98 but Win dows cannot find it later 21 The modem fails to execute an AT command line 21 You encounter other communication problems 22 The modem speaker volume is too high or too low 22 The modem does not automatically dial a call when you send a Dial command line 23 V...

Page 21: ...at the communications software is not configured for the same COM port as the modem Check which COM port the modem is using Make sure that the software s COM port setting matches the modem s COM port setting Another problem is that COM port resources may be in use by another device Make sure that the COM port resources used by the mo dem are not being used by any other device such as a soundcard P...

Page 22: ... non volatile memory Memory resident Terminate and Stay Resident or TSR programs can cause a variety of problems for some programs Try starting up your computer without them You may find TSRs in your AUTOEXEC BAT file or in WIN INI In AUTOEXEC BAT put rem remark at the beginning of any line you want to keep from loading In WIN INI put a semicolon at the beginning of any line you want to keep from ...

Page 23: ...d in Make sure that you are dialing a valid phone number including any required dial prefixes If you are using tone dialing on a line that re quires pulse dialing the line may not be able to accept tone dialed calls Select Pulse dialing in your software or make sure software dialing prefix is ATDP for pulse dialing Make sure your communications software and modem are configured for the same COM po...

Page 24: ...ll the newer version of Unimodem V from the Zoom Link CD Insert the CD ROM disc If the installation interface runs automati cally exit it Double click on My Computer Right click on the CD drive icon in the left panel and click on Open In the right panel double click on the Uni modem folder Right click on Unimodv inf and then click on Install Finally the modem drivers that were installed with your ...

Page 25: ...Connect at 9600 bps V 32 AT MS V32 Note 2 You may find it helpful to include S95 44 in your initialization string This enables the responses CARRIER telephone line speed and PROTOCOL as well as CONNECT faxmodem to computer speed Note 3 Some software allows these commands to be added to the list of dial prefixes There are other configurations that can be forced as well If you need to select a parti...

Page 26: ... maximum speed setting is as high as your computer system allows In Control Panel open Modems and click on Properties Set the Maximum speed setting to the highest setting If you have set the maximum speed to its high est setting and are seeing a connect speed that is faster than your modem s published speed your software is reporting the internal com puter to faxmodem speed To get your online serv...

Page 27: ...e dialing the right number and that the remote modem is turned on Problem You receive bursts of errors occasionally but otherwise data quality is good Solution The connection may have been established on poor quality or noisy telephone lines Hang up and place the call again to try to obtain a better connection Someone may be picking up an extension con nected to the line that your modem is using I...

Page 28: ...aracter set up start bit data bits stop bits and parity bit does not match that of the remote system Check your settings against those used by the remote system and make sure they match Pay particular attention to the parity setting as this is the most common difference among systems You should normally use 8 data bits NO parity and 1 stop bit 8 NONE 1 or 8N1 The second most common setting is 7 da...

Page 29: ...most cases the sum of the RENs of all devices on any one line should not exceed five 5 0 If too many devices are attached they may not ring properly If this device should malfunction it may also cause harm to the tele phone network should this occur this device should be disconnected from the network until the source of the problem can be determined and repair has been made If a device which harms...

Page 30: ... helpful booklet How to Identify and Resolve Radio TV Interference Prob lems available from the U S Government Printing Office Washing ton D C 20402 Stock 004 000 00345 4 The products covered by this statement include the 56K PCI Dualmode Model 2925 and 1120 and are manufactured by Zoom Telephonics Inc 207 South Street Boston MA 02111 617 423 1072 Industry Canada Attachment The Industry Canada lab...

Page 31: ...ves but should contact the appropriate electrical inspection authority or electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device helps to prevent overloading You can use any combination of devices subject only to the requirement that the sum of the RENs of all devices on any one line should not exceed 5 5 0 If too many devices are at tached they may not ring ...

Page 32: ...e accompanying hardware software and documentation are copyrighted All rights are reserved No part of this document may be photocopied or reproduced by mechanical electronic or other means in any form The manufacturer does not warrant that the hardware will work properly in all environ ments and applications and makes no warranty or representation either expressed or implied with respect to the qu...