Appendix D: Troubleshooting
107
Problem
My
X6
’s
ADSL
light is solidly lit, but I cannot connect to the
Internet.
Solution
There are several issues that could cause this problem. Check these
items:
•
•
•
•
Ensure that you are using the correct
VPI
,
VCI
, and
Encapsulation
settings. See Appendix A on page 93.
If your
Encapsulation
begins with
PPP
, ensure that you have
typed your ADSL Username and Password correctly. (Note
that this is NOT the username and password you used to log
into the
Zoom Configuration Manager
on page 12.)
¾
If you had the modem automatically configure its settings,
open the
Basic Setup
page, and ensure that
MANUAL
is
selected, and then select
7
from the
Virtual Circuit
drop-down list. When the screen changes to show the
automatic configuration settings, select
MANUAL
again,
then enter the correct
Username
and
Password
in the
boxes provided. Click
Save Changes
and
Write Settings
to Flash
.
¾
If you manually configured your modem, open the
Basic
Setup
page, ensure that
MANUAL
is selected, and then
enter the correct
Username
and
Password
in the boxes
provided. Click
Save Changes
and
Write Settings to
Flash
.
Verify that your service provider’s ADSL connection is
functioning properly. (Place a call to your service provider’s
customer support department to verify this.)
Windows users only: Verify that the Web browser on the
computer on which you installed the software is configured for
a
network connection
(this might be called a
Local Area
Network
or
broadband
connection). If you need help
configuring your Web browser, refer to
Appendix E:
Configuring Your Web Browser
on page 112.
Summary of Contents for ADSL X6
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