●Q&A
●Error Code Solution
Attention
Please note that we do not compensate for living bodies by stopping the pump.
※All error codes cause the pump to stop automatically. After solving the problem, restart the pump.
Error Code
Cause
Solution
Er01
Run idle
Check that the water level at the pump location is not low.
Add water if necessary.
Er02
Low voltage
Check that if it is connected to the genuine dedicated adapter.
If used with heaters, coolers, lighting fixtures, and octopus wiring,
the voltage may be constant. Review the wiring of the peripheral
equipment.
If the problem still exists, contact your dealer or us.
Er03
High voltage
Check that if it is connected to the genuine dedicated adapter.
If the problem still exists, contact your dealer or us.
Er04
Water supply/
drainage pressure
Abnormal
Check that there is no resistance to water absorption or drainage.
If necessary, review the piping according to “ Precautions of
Piping” on page 4.
Foreign matter
contamination
・ Dirt
Disassemble it and clean the pump.
Er05
Abnormal
current
Check that if it is connected to the genuine dedicated adapter.
If the problem still exists, contact your dealer or us.
Foreign matter
contamination
・ Dirt
Disassemble it and clean the impeller and pump.
Q.The pump does not run even if the power is turned on and settings are made and saved.
A. The shaft of the impeller may be shifted due to transportation.
Take out the impeller once, check for any damage, and then reassemble.
* If the impeller is damaged, stop using it and contact your dealer or us.
Please contact us by email.
Email :info@zooxaquarium.com
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