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Question
: Transmission fails quickly.
Answer 1
: Make sure that the hotspot is properly connected to PC or other device via Wi-Fi or micro
USB cable. If connected via micro USB cable, disconnect from both the hotspot and the PC or other
device and reconnect.
Answer 2
: Signal reception might be poor. Check transmission where signal reception is good.
Answer 3
: Restart the hotspot.
Answer 4
: Check the hotspot battery level. If battery level is low, charge with AC adapter or with PC
via micro USB cable. See
Charge the Battery
for how to charge.
Question
: Transmissions are slow.
Answer 1
: Signal reception might be poor. Check transmission where signal reception is good.
Answer 2
: Connection might be poor. Try again after a while.
Question
: nano-SIM card is not recognized.
Answer 1
: Check whether the nano-SIM card is properly installed. For details, see
nano-SIM Card
for
how to install.
Answer 2
: Check the nano-SIM card for damage.
Answer 3
: Check the nano-SIM card IC chip for scratches/corrosion.
Answer 4
: Dirty nano-SIM card (particularly IC chip) may prevent recognition. Clean gently with a soft
cloth.
Answer 5
: Contact Customer Service.
Question
: How do I return the hotspot to the default settings (reset)?
Answer 1
: Use the device Reset key.
Answer 2
: Use the Web UI to reset the device.
Question
: An old phone number appears on the Web UI.
Answer
: The Web UI may display an old phone number depending on subscription terms or
cancellation method.
Question
: The hotspot operation is unstable.
Answer 1
: Avoid extremely high/low temperatures, high humidity, direct sunlight, dusty areas, etc.
Read "Safety Precautions" for use in a proper environment.
Answer 2
: Avoid invalid software. Operation is unguaranteed for Internet connection, etc., using
other-party software.
Question
: The connection suddenly failed.