125
Problem
Possible causes
Possible solution
The signal is poor.
Move to an open space,
or if you are inside a
building, move closer to
a window.
PIN Code
blocked
You have entered an
incorrect PIN code three
consecutive times.
Contact your service
provider. If the service
provider provides the
micro-SIM card’s PUK
code, use the PUK code
to unlock the micro-SIM
card.
Poor Wi-Fi
signal
The Wi-Fi network
signal is too weak at your
current location.
Move closer to the Wi-Fi
hotspot or a location
where is no obstacle
between Spro2 and the
hotspot.
Uninstall the software
that may cause the
problem.
Upgrade Spro2’s
software.
Spro2
crashes,
reboots,
freeze, or
cannot be
powered on
Some third-party
software is not
compatible with your
Spro2.
Reset Spro2 to factory
status.