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Troubleshooting
This section describes how to troubleshoot some problems when they occur to your
phone.
Why can’t I turn on my phone as I press the power key?
Either you didn’t press the key long enough, or the phone has shut down because the
battery power level is too low. Please recharge the battery.
What can I do as my phone displays “Enter PIN” when it is switched on?
Input the PIN or input the new PIN if you have changed the code. You can also disable the
PIN if you do not want to input. See
Setting Up Your Device-Setting Up Security- Secure
the (U)SIM Function-Disable the (U)SIM PIN
.
Why does my phone display “
”, what does this mean?
Turn off your phone and make sure that you have inserted a valid (U)SIM card.
What can I do as my phone display “Unlock”?
Enter the device lock code.
See
Setting Up Your Device-Setting Up Security- Secure Your
Device
.
Why can’t my phone make any sound alerts?
Check the current sound settings. See
Setting Up Your Device –Basic Settings-Set Events
Notifications
or
Setting Up Your Device –Basic Settings-Set the Ring Tone.
Why are some calls not processed?
Certain call barring function may have been set to restrict phone usage. Check the call
barring status and cancel as necessary.