Zte TELSTRA T20, User Manual

Page 1: ...anslated or utilized in any form or by any means electronic or mechanical including photocopying and microfilm without the prior written permission of ZTE Corporation The manual is published by ZTE Corporation We reserve the right to make modifications on print errors or update specifications without prior notice Version 1 0 March 2014 ...

Page 2: ...ll help you get started as easily and as quickly as possible It will also help you get to know your new Telstra T20 and take you through some of the basics step by step So you can get the most out of your phone set aside some time to explore and play around to get to know all the features Before you get cracking ensure you have an active Telstra Next G SIM card ...

Page 3: ... your mobile phone 18 What the symbols mean 20 Basic Functions 30 Managing your Contacts 32 Messaging 45 Bluetooth 47 Updating your handset software 48 Extra Features 53 Join Me PC and MAC connection suite 55 Troubleshooting Technical and Warranty 64 Extra bits you should know ...

Page 4: ...4 LET S GET STARTED YOUR PACKAGE CONTAINS THE FOLLOWING Handset Charger USB Cable Battery Headset ...

Page 5: ...5 GETTING CONNECTED 1 REMOVE THE BACK COVER Use the thumb catch on the bottom left corner of the handset to open the battery cover ...

Page 6: ... shown by lining up the gold bit on the battery with the gold spikes on the handset Press the battery down flush into the case Line the battery cover up and press gently to close the case Press and hold the Red power key to power your device on and off ...

Page 7: ...D SIM CARD This device supports the Standard sized SIM card only Do not use a micro SIM or SIM card adaptor Remove the battery and insert the SIM card with the gold contacts facing down and the slanted edge on the top right as shown ...

Page 8: ...cro USB cable in to the handset 2 Plug the other end of the cable into the AC adapter and plug the adapter into an electrical outlet USB port on your computer The plug and socket are shaped so they will only fit together one way A sound is played when the charger or USB cable is inserted into the handset ...

Page 9: ...ing on the lead whilst it is plugged in Physical damage to the USB port is NOT covered by warranty Normal charge time is 3 4 hours Do not leave on charge for more than 24hrs To maximise battery life limit multimedia functions Charge the battery between 0 C 45 C Charge the battery promptly when flat With poor network conditions less than 2 bars battery life is reduced When not using the phone for l...

Page 10: ...wer a call show Call History Loudspeaker key Key Access text symbols Insert a Pause or Wait command Arrow Keys OK Key Use the Arrow Keys to navigate access shortcuts OK key to confirm Power End Key Hold down to power On or Off Press to end a call Key Switch to Meeting Mode Change text modes C Key Step back in menus C Key Step back in menus Clear text ...

Page 11: ...11 GET TO KNOW YOUR MOBILE PHONE ...

Page 12: ...w Keys to move up down right or left and press the centre button to select Alternatively press the corresponding number key as shown on the grid below Eg Menu 2 Contacts List View Handy Hint Use the left and right soft keys to select the functions at the bottom of the display By default the menu structure is a grid You can change this by pressing list on the left soft key ...

Page 13: ...aunch the default shortcuts My Place Spare Spare Contacts Handy Tips The shortcuts marked Spare can be assigned to your own preferences To change default shortcuts or to set your own shortcuts for the left and right keys go to Menu Settings Phone Shortcut keys ...

Page 14: ...14 MENU QUICK REFERENCE GUIDE When navigating through the phone the menus are set out in tabs across the top of the screen ...

Page 15: ...15 MENU QUICK REFERENCE GUIDE ...

Page 16: ...16 MENU QUICK REFERENCE GUIDE Handy Hint To scroll through the top tabs use right and left arrow keys ...

Page 17: ...the idle screen Call Key After entering a number press to make the call Press to access the call logs Press twice for last number redial Press the centre button OK to access the Main Menu and confirm menu selections Clear Key Delete Press to remove the last entered text Back Press to go to the previous screen Volume Press the up and down navigation keys ...

Page 18: ... Signal Strength GSM Signal Strength EDGE Signal Strength Flight mode is active Network features are turned off Battery Level Indicator New SMS Message Message Memory is Full New MMS Message New E mail Data channel is available Data channel is active ...

Page 19: ...sed Call Silent Mode Meeting mode Silent with vibrate enabled Vibrate mode enabled Call Forward is Active Roaming different rates apply please check with your service provider High Speed data access New WAP Push Message TTY mode for connection to Cellular Teletype Machines CTM ...

Page 20: ...obile the time and date is set automatically from the network It takes a few seconds to update when the phone is first switched on Handy Hint Select Menu Settings Phone Time and Date to change to 12 or 24 hr format or to switch off automatic update to manually set the time date ...

Page 21: ...ow keys to scroll through to the profile you would like to change Press left soft key to Edit the highlighted profile From here you have the ability to change your default ringtone for this profile along with video call tone change the default volume message tone keypad sounds Example Voicecall Ringtone Audios Ringtone then select from the available tones Important Note Don t forget to press the c...

Page 22: ...ode allows you to access other phone features such as listen to music or play games that you may have loaded when you are on an aeroplane To activate this feature Select Menu Settings Phone Flight Mode Click the centre key to change to on or off Important Note When flight mode is activated the 3G icon will change to an aeroplane ...

Page 23: ...down to option 3 for Ring volume Press centre key to modify Scroll up and down to select volume level Press centre key to activate the change Handy Hint From the idle screen you can switch the phone to meeting mode by holding down the key A speaker symbol with an x next to it will appear in the top of the display The phone is now silent with the vibrate function on To switch meeting mode off hold ...

Page 24: ... to access the shortcut to contacts 3 Go to Menu Scroll Up one to Contacts Click Ok 4 Press the button to access the call log Whichever way you choose press the green key to make the call To end the call press the red hang up key Handy Hint You can use the up and down arrow keys on the navigation key pad to increase or decrease the volume of the earpiece when in an active call ...

Page 25: ...dspeaker button for hands free mode Enable Open Flip to Answer at the following menu location go to Menu Settings Calls Open flip to answer Set to On Press the red key or Reject to end the call Handy Hint If you would like to silence an incoming call without rejecting it press the down arrow on the navigation keypad or the right soft key for Silence ...

Page 26: ...s is set to the middle setting This will allow you to get the maximum possible out of your battery To change this setting Select Menu Settings Display Brightness Important Note Increasing the brightness of the screen will have an effect on the battery power consumption ...

Page 27: ...vert Forward incoming calls to another number Menu Settings Calls Call forwarding Call Waiting If you are already on the phone you hear pips to indicate another incoming call Press Options to switch between the two callers Menu Settings Calls Call waiting Last number redial Press the Green Call Key to bring up the Call log Press again to dial the first number in the list or scroll down to the numb...

Page 28: ...idle screen Long press the number to dial Menu Contacts Select the Contact Options Scroll down Set speed dial Speakerphone Use hands free or in loud speaker mode During a call or call set up press OK or the loudspeaker key Speed Dial Call Press and hold the corresponding key on the number pad to quickly call a Speed Dial Contact From the idle screen press and hold a number key Auto Power on off Au...

Page 29: ... available Menu Settings Software Update Insert a Pause or Wait character while dialling P inserts a 3 seconds delay W waits indefinitely until you enter the next character Used to dial internal extension numbers or for phone banking type applications When dialling manually press the key three times for a Pause or four times for a Wait P and W can also be saved in Contact numbers ...

Page 30: ...such as Speed Dialling a dedicated Ringtone or a Photo Function Description Menu Selection Add a Contact from a received call Access the Call log and create a new Contact from an incoming call record Press the Call Key Select the call record Press Options Save Add a Contact from an SMS Go to your Inbox and select the required SMS Go to Menu Messages Inbox OK to view the SMS Options Use highlighted...

Page 31: ...ete contact Enter a new Contact Save a number you have just dialled as to a contact Number Entry Options Save Follow the prompts Search your Contacts Search Contacts to find a particular person Menu Contacts Scroll down or press a letter key to search Set a Contact image For contacts stored on the handset memory you can add a photo or unique ringtone Menu Contacts Select the Contact stored on the ...

Page 32: ... CREATE A TEXT MESSAGE SMS Press the Left Soft Key as the shortcut for Messages SMS or select Menu Messages Create Message Follow the tips below to add Contact s and to send your message Important Note If your text message exceeds 160 characters you will be charged for multiple text messages Letters symbols and spaces count as characters ...

Page 33: ...s and press Mark At this point you can select multiple contacts by scrolling through your list and pressing Mark Press Done once all your contacts have been added HOW TO ADD TEXT TO YOUR SMS Once you have added your contacts you are ready to add text and send your message From the contacts field press the Down Arrow once to move the cursor into the text field Type the message using the letter keys...

Page 34: ...odes abc ABC if the next letter is on the same key wait until the cursor appears or press the Right arrow Important Note By default the input text is set to Abc To change this press to select your desired input method Once you have sent your message and exited the message screen the input method you last used will become your new default ...

Page 35: ...ntered depending on how many times you press the key This is called multi tap mode For example to write the name John you press o the 5 key once for J o then press the 6 key three times for O o press the 4 key twice for H and o then the 6 key twice for N To insert a space press the 0 key If you have made a mistake and want to delete letters press the C key Press the 1 key for common punctuation ma...

Page 36: ... predictive text Predictive text uses a built in dictionary to match possible words against your key presses and reduce the number of key presses required for text entry Handy Hint In predictive text mode when a word is underlined press the key to raise the case Eg dave Dave You may find that there are multiple valid words that can use the same key press If this is the case a dropdown list will ap...

Page 37: ...e the word that you wish to add and click on save Your new word has been added to My words you can check this by going to Options My words Important Note Each time one of these symbols is used 2 standard SMS characters are transmitted This symbol is not part of the standard SMS character set Each time one of these symbols is used the entire message is converted to Unicode The maximum number of Uni...

Page 38: ...g a message alert tone and vibrate activate will be heard The display of the phone will also show that a new message has been received To view press centre key to view message Handy Hint The envelope icon will clear once all unread messages have been viewed To see all messages select Menu Messages Inbox Press OK to View To delete messages press left soft key for Options Delete Yes ...

Page 39: ...an email address this could be handy to share your photos for example Select Menu Messages Create Message Enter the phone number or press centre key for Contacts Press the down arrow to enter the main message body From the text area press Options to Insert an Image Audio or Video Browse the folders to select the required file Press OK When finished press OK to Send Each page can only contain one i...

Page 40: ...nload the message attachment When the attachment has downloaded if you would like to save the attachment press the Left Soft Key for Options Choose Use Item to Save the file into File Manager Important Note There are network dependencies that may affect being able to download the MMS If you find you are not able to download the MMS at that point in time retry later Confirm MMS is enabled and activ...

Page 41: ...the user giving the option of connecting directly to a website using the browser WAP Push Messages are indicated by the icon on the main display Use the Browser to view Push Messages Set to Reject to disable Push Messages To disable Push Messages Go to Menu Messages Settings MMS Settings Push Message Accept or Reject ...

Page 42: ...key to tab to Email On first use press OK to Add a new email account Scroll down to your email provider then Click OK to select You will now be in the Mailbox setting Complete the required fields to add your account Select Menu Messages Email Settings Mailbox Settings Options New to add a new Mailbox or to set up alternate email providers Important Note You may need additional information from you...

Page 43: ...n arrow to access the Copy To Field Press the down arrow to access the Subject Field Press the down arrow to enter the Text Field Press left soft key Options to Insert attachments if required Browse to the appropriate folder to add the attachment When you are finished press the centre key to select Ok to Send Press the right soft key to go back to the previous screen at any time ...

Page 44: ...IC RETRIEVAL Menu Messages Email Settings Automatic Retrieval Set your required time interval to check the server for new Email messages WHAT ARE USER FOLDERS User folders can be used to file your incoming SMS MMS and Email messages Menu Messages User folders or Menu Messages Email User folders Rename your folders if required eg Work Personal etc ...

Page 45: ...th wireless headset 1 The headset first needs to be set into Pairing mode You need to consult your Bluetooth headset instructions to determine this step 2 On your handset go to Menu Tools Bluetooth Press OK to switch Bluetooth On 3 In the same Bluetooth menu go to My Devices Search to see available devices nearby 4 Select the device to connect to Press OK to start Pairing 5 Enter the PIN number co...

Page 46: ...Enter the PIN number consult your other device usually 0000 or 1234 6 Select Automatic to always Connect to this device when in range 7 Press the Left Soft Key to Pair 8 You can also pair from the other device by following similar instructions on the other handset Once both devices are paired you can use Tools File Manager Select the file Options Send Via Bluetooth to transfer the file to the othe...

Page 47: ...Update to check if any updates are available Software updates require an active data connection and charges will apply for downloaded data content Contact Telstra to verify charges for this service Software updates do not delete any of your handset content eg Contacts SMS MMS photos music etc Software updates are set to check automatically every 2 weeks If you wish to disable this service please s...

Page 48: ...pear at the right soft key Backlighting Set the backlighting duration Menu Settings Display Backlight duration Bluetooth Use to Connect to other devices Menu Tools Bluetooth See the Bluetooth section above Brightness Change the display brightness Menu Settings Display Brightness Calculator Apply basic maths calculations Menu Tools Calculator Calendar View and set calendar events Menu Tools Calenda...

Page 49: ...tos from your phone to the computer Conversion Access the Currency and other unit Converter functions Menu Tools Converter Delete Text Press the C key to clear text C key for delete in any text mode File Manager View and manage your files Menu Tools File Manager Games Apps Access Games Apps Menu Media Entertainment Games Apps Greeting Displayed during start up Menu Settings Display Greeting ...

Page 50: ...et The default code is 0000 Menu Settings Security Change security codes Handset code Meeting Mode Quickly engage Meeting mode Long Press the Key Default setting silences the ringtone and enables vibrate Message Tone Change the incoming message tone Menu Sound profiles Edit Message tone My Audio Play your audio files Menu Media Entertainment Music All music Owner name Displayed on the idle screen ...

Page 51: ...is protects the SIM card only Menu Settings Security Activate security codes PIN code Profiles Group handset behaviours for ringing vibrate etc Menu Sound profiles Edit Restore Defaults Restore your phone to factory default settings Menu Settings Phone Master Reset 0000 Ringtone Change the incoming ring Menu Sound profiles Edit Voicecall ringtone Shortcut Keys Customise the four arrow keys to your...

Page 52: ... Stopwatch timer Menu Tools Stopwatch TTY Cellular Text Modem used to connect to a TTY device Menu Settings Phone TTY setting Vibrate Mode Switch on vibrate mode Menu Sound profiles Edit Ringing type Video Camera Use the Video Camera Menu Media Entertainment Video camera View Pictures View your photos Menu Media Entertainment Picture All Pictures View Videos View your videos Menu Media Entertainme...

Page 53: ...AND MAC CONNECTION SUITE Join Me is used to connect your phone to a computer Once installed Join Me is used to manage contacts messages and calendar functions and to transfer music and picture files to and from your computer See the Join Me Help function inside the software to find out how to perform these tasks Important Note Please download and install the Join Me client from zte com au before c...

Page 54: ...u for more support Records that contain multiple day repeated events are not supported by the handset or by Join Me when importing from Outlook Set single day repeats to ensure correct import A maximum of 500 calendar events are supported on the handset and Join Me Calendar functions can only be synchronised from the day view or list all tabs in Join Me Contacts stored on your computer can be impo...

Page 55: ...do I reset to factory defaults Menu Settings Phone Master Reset 0000 How do I check the SMS service centre number Menu Messages Settings Text Msg Settings How do I configure the MMS Settings Menu Messages Settings Mul Msg Settings How do I configure Email settings Menu Messages Tab right for Email Settings Mailbox Settings Options New How do I copy Contacts to or from my SIM card Menu Contacts Opt...

Page 56: ...ctions Access point settings View the available or press Options Add to create a new APN After creating a new APN link to it from the Profile Connect menu How do I enable Flight Mode Menu Settings Phone Flight mode How do I clear my Browser Menu Browser Settings Clear cache Clear cookies How do I check Call forwarding etc Menu Settings Calls Call forwarding Call barring How do I check for Software...

Page 57: ...all forwarding When no reply Activate Set delay time to your needs A blank forwarding number forwards to your Voicemail service How do I change the Ringtone Edit the current profile and select a new tune from the Audios directory A phone number cannot be dialled Check for network coverage Check whether any call restrictions are set Menu Settings Calls Call barring MMS messages cannot be sent or re...

Page 58: ...om au My phone is slow to respond handset storage problems Power cycle your phone to refresh the memory Delete old SMS messages and other content Restore default settings Menu Settings Phone Master Reset 0000 The battery discharges quickly Possible network coverage issue Check the signal level With only 1 or 2 bars the battery has to work harder to maintain network contact Limit multi media to sav...

Page 59: ...d USB cable How do I write an SMS Menu Messages Create message From the phone number field press the down arrow to move into the text area Use predictive text or abc mode to type words using the keypad The handset switches off after charging The handset is charging in the off state Press and hold the Red key to switch the handset ON Web pages are not displayed clearly Menu Browser Settings Advance...

Page 60: ...ode The default handset lock code is 0000 File does not exist or is in the wrong format Check the file type is supported by the handset On your PC or MAC make sure the file is closed Re send the file using Join Me Insufficient Memory Handset memory is full Delete unwanted files messages emails videos to create more user space Cannot Connect to Join Me Check PC Device Manager and make sure the driv...

Page 61: ...SB MIDP 2 0 JAVA 2 0 65K colour TFT display with 176 x 220 pixels MMS Email Calendar Speakerphone Voice Recorder Bluetooth CTM TTY mode approx 20MB user memory Battery 900mA hours Lithium ion Li ion Standby time Up to 250 hours Talk time Up to 240 minutes talk time Video call 70 minutes Charge time Approximately 3 4 hours Battery Life Approximately 400 charge cycles Supported Files JPG BMP GIF MP3...

Page 62: ...ormation U SIM card registration and other general enquiries should be directed to your Service Provider Your device is locked to the Telstra network Please contact Telstra to obtain the unlock code and instructions Important Note Talk and idle times are based on ideal network conditions The use of applications and local network conditions can reduce battery life ...

Page 63: ... solvents or any other liquid damage 4 Any unauthorised repair or modification 5 Power surges lightning fire flood or other natural events 6 Use of the product with unauthorized third party products such as generic chargers 7 Any other cause beyond the range of normal usage for products The End User shall have no right to reject return or receive a refund for any product under the above mentioned ...

Page 64: ...ection sticker and the warranty will be voided by any liquid damage Do not place the handset near computer disks credit cards and other magnetic media The information contained on disks or cards may be erased or damaged Do not leave the handset or battery in direct sunlight or near other heat sources where temperatures could exceed 45 C Keep the handset battery charger and other accessories away f...

Page 65: ...cling point Do not connect the handset to non genuine or 3rd party chargers Only use the supplied charger Be careful not to pierce the battery with sharp objects and do not use damaged batteries Do not disassemble or modify the battery Stop using the battery if abnormal heat odour discolouration deformation or abnormal condition is detected during use charge or storage Do not put the battery in yo...

Page 66: ...erating other machinery Do not use the handset where blasting is in progress Switch the phone off when boarding aircraft Do not leave the handset at the bottom of a bag where it may be damaged by sharp objects At high volume prolonged listening to audio devices can cause hearing loss Do not leave the handset discharged or disconnected for a long time otherwise your personal data may be lost Rememb...

Page 67: ... Emergency service coverage is dependent on network availability and battery status It is always good practice to switch off the handset regularly Do not expose the handset to oils or solvents If you have an alarm or calendar event set the handset switches on at the prescribed time Your device is locked to the Telstra network Contact Telstra to obtain the unlock code and instructions ...

Page 68: ... read all the safety notices before using this device Do not use the phone near fuel or chemicals or in any prescribed area such as service stations and refineries Do not transport or store flammable gas liquid or explosives in the same compartment of your vehicle as your mobile phone and accessories No part of this publication may be excerpted reproduced translated or utilized in any form or by a...

Page 69: ...er or not ZTE had been advised knew or should have known the possibility of such damages Refer to the warranty card for full warranty and service information RF SAFETY INFORMATION The handset has an internal antenna located at the top of the phone For optimum performance with minimum power consumption do not cover the antenna area with your hand Hold the handset between thumb and finger in the mid...

Page 70: ...es The transmit power level is optimized for best performance and automatically reduces when there is good quality reception Maximum power is only used at the edge of network coverage so under most circumstances the power output is very low Under poor network conditions the phone transmits at a higher power may get hot and have a significantly shorter battery life ...

Page 71: ...orm with the essential requirements of The Radio Communications Standard Electro magnetic Radiation Human Exposure 2003 and the Australian Communications and Media Authority Section 376 of the Telecommunications Act 1997 The highest value SAR recorded for this device is 0 87 W Kg in the Body position 10mm spacing and 0 671 W Kg in the Head position N14945 ...