Confidential and Proprietary Information of ZTE CORPORATION 18
C h a p t e r
16
Troubleshooting
If your phone appears following phenomenon in the process of operation, please read following relative
information at first. If the problems still can not be solved, please contact the distributor or service
provider.
Problem Check
Point
When switching on the phone, it prompts “Enter
phone password”.
Enter phone code you set already to unlock the
phone.
Incorrect display of system time.
Check whether the system signal is too weak.
No corresponding response when press the phone
keys (after several attempts).
Restart the phone.
No display on screen when disconnect external
power supply.
Check whether the battery has electricity or it is
damaged, or restart the phone.
There is incoming call, but no prompt ring tone.
Check the silent mode and the volume of ring
tone.
There is no prompt tone when the alarm clock
has reached the time.
Check whether the alarm clock is enabled or not.
Cannot send short message.
Check the network condition.
Other abnormal phenomenon.
Please first refer to user guide, then check
whether the power is connected correctly or not,
if there is no problem, please restart the phone.
