71
Problem
Possible causes
Possible solution
Cannot turn
your phone
on
Battery power has been
depleted.
Recharge the phone’s
battery.
micro-SIM
card error
The micro-SIM card
malfunctions or is
damaged.
Take the micro-SIM card
to your service provider
for testing.
The micro-SIM card is
inserted improperly.
Insert the micro-SIM
card properly.
There is debris on the
micro-SIM card
contacts.
Use a soft dry cloth to
clean the micro-SIM
card contacts.
Unable to
connect to
the network
The micro-SIM card is
invalid.
Contact your service
provider.
You are not within the
network’s service area.
Check the service area
with your service
provider.
The signal is poor.
Move to an open space,
or if you are inside a
building, move closer to
a window.