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Troubleshooting
If you encounter problems while using the tablet, or if it performs abnormally, you can refer
to the chart below. If your particular problem cannot be resolved using the information in the
chart, contact the dealer where you purchased the tablet.
Problem
Possible causes
Possible solution
Poor reception
The network signal is too weak at your
current location, for example, in a
basement or near a tall building,
because wireless transmissions cannot
effectively reach it.
Move to a location where the network
signal can be properly received.
The network is busy at the current time
(for example, during peak times, there
may be too much network traffic to
handle).
Avoid using the device at such times,
or try again after waiting a short time.
You are too far away from a base station
for your service provider.
You can request a service area map
from your service provider.
Unable to select
certain features
Your service provider does not support
these features, or you have not applied
for services that provide these features.
Contact your service provider.
Battery not charging The battery or battery charger is
damaged.
Contact the dealer.
The temperature of the tablet is below
0°C or higher than 45 °C.
Adjust the battery charging
environment to avoid extremes of
temperature.
