Zycoo A16016, User Manual

Page 1: ...ge at any time without prior notification Specifications of the product are subject to change at any time without notice If you want to learn more info about our product please visit our web www zycoo com VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 2: ...ters 15 6 2 IVR Interactive Voice Response 15 6 3 IVR Prompts 16 6 4 Ring Groups 17 Chapter7 Advanced Configuration 19 7 1 Options 19 7 2 Voice Mail 19 7 2 1 General Settings 20 7 2 2 SMTP settings 21 7 2 3 Email settings 22 7 3 Conferencing 22 7 4 Music On Hold 23 7 5 Music On Ringback 24 7 6 Call Parking 24 7 7 DISA Settings 25 7 8 Follow Me 26 7 9 Paging and Intercom 27 7 10 Monitor 28 7 11 Tim...

Page 3: ...e call via VoIP trunk 48 11 5 How to make an incoming call 50 11 6 How to Set an incoming call to IVR based time rule 50 11 7 How to link two ZX100 IPPBX in the same network 54 11 8 How to link two IPPBX in different network 57 11 9 How to resolve problems about hearing only on one side 59 Chapter12 How to use Skype account in ZX100 61 12 1 Register for Skype Manager 61 12 2 Create a SIP Profile a...

Page 4: ...ke private VoIP networking remote access superior VoIP voice quality with advanced audio processing and the revolutionary ability to traverse a NAT and firewall With Zycoo VoIP solutions the middle business can quickly deploy VoIP networks to connect multiple branch locations over the Internet without the need to change the current equipment or dial plan By using the ZX100 IP PBX the customers can...

Page 5: ...o not place the device on carpets or cushions It may cause fire or breakdown z Avoid exposing the device to high temperature below 10 C or high humidity Avoid wetting the unit with any liquid z Do not attempt to open it Non expert handling to the device could damage it Consult your authorized dealer for help or else it may cause fire electric shock or breakdown z Do not use harsh chemicals cleanin...

Page 6: ...k management such as NAT map router VPN Firewall DDNS etc z Up to 80 concurrent calls z Above 1000 registers z Up to 1000 hours recording can be extended z Configuration by Web z Built in SIP IAX Server z Build in Voice Mail Server z Codec G 711 Ulaw G 711 Alaw G 726 G 729 GSM SPEEX z SIP IAX Extensions connect with IP Phone z Zap Extensions connect with Analog Phone z Call Forward Call Hold Call ...

Page 7: ...ke ZX100 A16 as the sample to show the interface and the indicators at the back and frond panel 1 Back panel z 16 Analog Ports z 2 Network Interface RJ45 z 1 Power Interface DC 110V 240V z 1 Power Switch 2 Frond Panel Mark Function Status Description PWR Power Status On Power On Off Power Off HDD Disk Status Wink System working Off System Failed PWR Power Button Power On Power Off the system RST R...

Page 8: ...V 5 Packing List z ZX100 IPPBX 1 z Power Cable 1 z VGA Cable 1 z USB Cable 2 3 4 Default configuration 1 WAN port IP address http 192 168 1 100 9999 2 LAN port IP address http 192 168 10 100 9999 3 Web GUI username admin 4 Web GUI password admin 3 5 Default Feature Key 1 Press 11 Playback the IP Address of WAN port 2 Press 12 Playback the IP Address of LAN port 3 Press 600 Get into the Voicemail B...

Page 9: ... 168 10 100 9999 The start web page will appear like this Enter Username and password default username is admin password is admin then click login Once the login is successful the home page will be display Noted you have to add a network segment same with the WAN ports if your PC is not at 192 168 1 XXX With the zycoo GUI you can configure extensions conference voicemail Dial Plan and etc Each pag...

Page 10: ...terface contains Tooltips This area provides brief description for any options of the GUI The home page is used for logout Reboot and Factory Defaults z Logout To log out the zycoo GUI z Reboot Reboot the IP PBX system z Factory Defaults Restore all settings to factory default z Activate change Made the change active for the current configuration after you make a configuration on some page VoIPon ...

Page 11: ...tifies the Caller ID presented when the listed extension dials out z Analog Phone A drop down menu is available to identify the analog phone port which this extension will access z Dial Plan You can choice dial plan based on the extensions need this option references the Dial Rules option on the left tool bar There are also several advanced extension options available The advanced options establis...

Page 12: ... button to define the analog ports you have access to as a service provider This will give you the ability to place calls through the IP PBX utilizing analog lines The analog ports available will be displayed when you select this option Choose one or more analog ports by selecting their associated checkbox You will not be able to create an analog service provider if you do not have any analog port...

Page 13: ...Password Defines the peer password Once you have added a VoIP Trunk it will appear on the list of Trunk on the Trunk page There is an Options drop down list associated with each Trunk listing The Options drop down list allows you to edit or delete the Trunk definition as well as further refine the definition by choosing several advance options Select either Codecs or Advanced to further refine the...

Page 14: ...main Sets default from domain in SIP messages when acting as a SIP client z Fromuser Sets default from user in SIP messages when acting as a SIP client z Contact Specifies a primary extension for call routing 5 3 Outbound Routers The Dial Rules tab on the left toolbar allows you to use basic pattern matching to differentiate outbound calls and route them accordingly create different DialPlan Click...

Page 15: ...d be a local call that probably didn t require a long distance charge Instead of adding a rule for every extension or phone number you call specify the pattern in this rule similar to the example z Define a custom pattern Set a custom pattern by yourself N Any digit from 2 to 9 Z Any digit from 1 to 9 X Any digit from 0 to 9 Any number of additional digits Example _9ZNXXX mean first number is 9 se...

Page 16: ...ke a selection from the drop down list to choose how the calls will be routed You can select from All Unmatched Calls or Calls which Match z From Provider Select from the list of providers which you previously configuration z To Extension The previously configuration extension which should receive the Call 6 2 IVR Interactive Voice Response Through the web page you can create Interactive Voice Res...

Page 17: ...t number z Welcome Massage Select a welcome massage voice from record z Dial other Extensions Enable Disable allow dial other extensions 6 3 IVR Prompts In the event that one wants to record custom IVR prompts for the IP PBX which can be used in a IVR the Record may be used A list of previously recorded menus is displayed Here the user may modify several VoIPon www voipon co uk sales voipon co uk ...

Page 18: ...es the saved name of the file that is to be recorded z Extension Used for Recording This drop down select box allows the user to choose which extension will dial to wait for the user to speak the prompt 6 4 Ring Groups A ring group is a group of users assigned to answer incoming call to a single extension When a caller dials a ring group extension all of the phones of the users in the ring group w...

Page 19: ...can choose Ring all or Ring in order z Ring Group Members Add Ring Group member from Available channels If the Ring Group no answered you can choose to Goto an Extension Goto an Extension Voicemail Goto a RingGroup Goto an IVR menu HangUp VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 20: ...n Ringback function z Default Settings for a New User Set up the Default Settings for a New User when You create a new extension will use the configuration 7 2 Voice Mail The ZX100 provides Voice mail for its end users as an optional feature End users can retrieve their voice mails and change their password The relationship between the extension and the voice mail is established in the User Extens...

Page 21: ...erator and be transferred either during the voice mail salutation or after recording the message If this option is not enabled a caller s pressing 0 will be ignored There are several options that can be specified to define the voicemail message in the system z Message Format This option gives you the ability to choose the format in which messages will be mailed z Maximum Messages The maximum numbe...

Page 22: ...e record it if you aren t happy with it 7 2 2 SMTP settings z Smtp server The IP address or hostname of an SMTP server that your IP PBX may connect to in order to send e mail notifications of your voicemail eg mail yourcompany com z Port The port number on which the SMTP server is running generally port 25 z SSL TSL Enable use SSL TLS to send secure messages to server z Enable SMTP Authentication ...

Page 23: ...il 7 3 Conferencing Every company reaches the point of needing more people on a call than it can effectively include through three way calling conference bridges allow you to include more people as well as project a professional image The configuration of the conference room and standard features is very straightforward VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 ...

Page 24: ...e Administrator PIN Code used by the moderator of the conference to open the conference room 7 4 Music On Hold z List of Music On Hold Display Music On Hold class list z Class Set Music On Hold class name z Music Select music you can replace music file through the update page z Enter The Music File Name Set you want upgrade music file name z TFTP Server IP address Set the TFTP server IP z Select M...

Page 25: ... Calls Set Call Parking number z What extensions to park call on Set the Call Parking get number eg 701 720 z Number of seconds a call can be parked for Set the second call time z Pickup Extension Set Pickup Extension z Pickup Specified Extension Set Pickup Specified Extension z Blind Transfer allows unattended or blind transfers It works like this VoIPon www voipon co uk sales voipon co uk Tel 44...

Page 26: ...e the system says Transfer then gives you a dial tone while putting the other party on hold You dial the transferee number and talk with the transferee to introduce the call then you can hang up and the other party will be connected with the transferee In case the transferee does not want to answer the call he she simply hangs up and you will be back to your original conversation Press the disonne...

Page 27: ...fter you input the right password the interval between digits that you need dial Extension for this DISA Option Set a number connect DISA Select DialPlan Select your DialPlan for calling out 7 8 Follow Me z List of Follow Me Call Forward extensions are listed in the table z New Follow Me Create a new Call Forward VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 28: ...n Select a call forward to extension When you select Forward an Outside Number the follow page will be displayed z Select DialPlan Select a Call forward to outside number using dialingrules z Set forward outside number Input a Call forward to outside number Notice This number must be consistent with the corresponding DialPlan 7 9 Paging and Intercom VoIPon www voipon co uk sales voipon co uk Tel 4...

Page 29: ...ers Selected Device s in this Page z Device List Select Device s to Page z Duplex Paging is typically one way for announcements only Checking this will make the paging duplex allowing all phones in the paging group to be able to talk and be heard by all This makes it like an instant conference 7 10 Monitor z List of Monitoring Extension Monitoring extensions are listed in the table z Add Monitor C...

Page 30: ...n Monitoring Time Set always Monitor or select a Monitoring time Monitoring Settings Set inbound record and outbound record 7 11 Time Based Rules On this page Define call routing rules based on date and time VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 31: ...Monitor List This web page will display Monitor info for each extension 8 2 Call Logs This web page will display call logs z Download download the call logs file z Delete delete the call logs file VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 32: ...h Jan 2011 31 8 3 Register Status In this page you can check SIP IAX Users or Trunks Status 8 4 System Info In this page it will display nonce system info VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 33: ...page you can set WAN LAN interface information and the country of Tone Zone 9 1 1 WAN Port Settings z IP Assign you can select STATIC DHCP and PPPoE three mode 9 1 2 LAN Port Settings Set the LAN Port IP Address and Subnet mask VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 34: ...y Settings z Tone Zone Set your Country and use the Country Tone 9 2 Route 9 2 1 Route Settings z Route Enable Enable Disable Route function z NAT Enable Enable Disable NAT Function VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 35: ...Crate a New Static Routing z Destination IP Set Destination IP for the Static Routing z Netmask Set Net Mask for the Static Routing z Gateway Set Gateway for the Static Routing z Interface Set Interface for the Static Routing z Availability Set Status for the Static Routing VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 36: ...5 9 2 3 Routing Table This page will display the current routing table 9 4 NAT Map z List of NAT Map NAT Map are listed in the table z Add NAT Map Crate a New NAT Map VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 37: ...the NAT Map z Destination Port Set Destination Port for the NAT Map z Protocol Set Protocol for the NAT Map z Availability Set Status for the NAT Map 9 5 IP Filter z List of IP Filter IP Filters are listed in the table z Add IP Filter Crate a New IP Filter VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 38: ... Interface for the IP Filter z Protocol Select Protocol for the IP Filter z Direction Select Direction for the IP Filter z Action Select Action for the IP Filter z Availability Select Action for the IP Filter 9 3 DDNS VPN 9 2 1 DDNS Settings On this page you can set DDNS reference Notice Now it only supports Dyndns org server More other servers you can customize based on your requirement VoIPon ww...

Page 39: ...2011 38 9 2 2 VPN Settings On this page you can set VPN reference Notice Now it only supports N2N VPN More other VPN you can customize based on your requirement VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 40: ...d it may be either remote or local The default server is pool ntp org Be aware that the PBX needs to be able to access a NTP server in order to function properly z Time Zone Select your time zone so that the system will set time base on the time zone 10 1 2 Manual Time Settings z Synchronize current PC time Click the button the current PC time synchronization VoIPon www voipon co uk sales voipon c...

Page 41: ...e Set the system language voice And you can also set the advanced options about SIP and Zap protocol in the Show Advanced Options list that is useful when you set connect two ippbx in different network 10 3 Backup On this page clicking the Take a Backup button you can backup once configuration VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 42: ...ge Name Set system package name z TFTP Server IP address Set TFTP server IP Unzip the file you download you will get a TFTP server and an upgrading packet Run the TFTP server you will see below Enter the configuration page then upgrading page VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 43: ...Enter TFTP Server IP address hereby it s After done click Update to update then the system will reboot automatically Note the upgrading will set your system as default please make backup before you do it VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 44: ...twork Internet ADSL Modem Router PC ZP302 IP Phone ZX100 10 1 2 IP PBX behind the Modem If you have the public IP and want the IPPBX access the public network directly without router then you should connect the Wan port of the IPPBX to the public network and connect HUB or Switch to the Lan ports of the IPPBX to let your PC access the public network If you want to access the public network through...

Page 45: ...ll appear like this Enter Username and password default username is admin password is admin then click login Once the login is successful the home page will be display With the zycoo GUI you can configure extensions conference voicemail Outbound Routers and etc Each page of the GUI has three columns The left column present all the options tab that you can program the system Click the tab to go thi...

Page 46: ...00 system z Factory Defaults Restore all settings to factory default z Activate change Made the change active for the current configuration after you make a configuration change on some page 11 3 How to make a internal call Making internal calls are the base requirement for a telephony system Below are the settings for this usage It is base on ZX100 but setting is the same in other ZX100 products ...

Page 47: ... Trunk SIP or IAX trunk connect to remote SIP IAX server I am using ZX100 A16 the port1 4 are configured as FXO ports When a port is configured as FXO port the corresponding LED shows RED When a port is configured as FXS port the corresponding LED shows GREEN 11 4 1 Make call via PSTN trunk You can use the PSTN trunking to make outgoing call via your outsi line The set up is as per below E1 PSTN X...

Page 48: ... a Dial rule OUT_PSTN in the DialPlan1 As we can see from the dialing rule of OUT_PSTN all numbers start with 9 will be cut the first digit 9 and sent to PSTN port1 or port3 Choose Dial Plan for extensions On the User page edit the extensions to choose DialPlan1 VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 49: ...our cost when making international calls Internet E1 PSTN LAN Local Area Network X lite extension 801 IP 192 168 1 81 X lite extension 802 IP 192 168 1 82 Extension 803 IP 192 168 1 83 Extension 804 IP 192 168 1 84 Connect to E1 PSTN from E1 FXO channels router VoIP Service Provider ZX100 192 168 1 100 Add VoIP service provider Trunk Add a Trunk Add a Custom Trunk VoIPon www voipon co uk sales voi...

Page 50: ...bers start with 0 will be cut the first one digits 0 and sent to my sip service provider The Out_PSTN is in the same DialPlan1 Since we have added this dial plan to the extensions in above we don t need to add dial plan again So when we have added two calling rules any call start with 9 will be route to PSTN and call starts with 0 will be route to VoIP VoIPon www voipon co uk sales voipon co uk Te...

Page 51: ...o extension 801 User1 here you can select a extension a IVR or others Then if there is incoming call from Port 1 2 3 4 5 6 channel the extension 801 will ring 11 6 How to Set an incoming call to IVR based time rule Add record a custom voice Record Record a new voice Set the record name is Welcome VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 52: ...1 will ring Pick up the phone record Welcome message Then hangup and finish the record Use the same way to record Closing message Add a Ring Group Ring Group New Ring Group Example Name the ring group tech Choose the group members whose extensions are 801 802 803 804 VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 53: ...ve button Set IVR IVR Select IVR working time Set welcome massage is Welcome Set keypress Events Dial 0 go to extension 805 Dial 1 go to extension 806 Dial 2 go to ringgroup tech Click Save button Then set IVR closed time VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 54: ... Rules New Time Rule Set a Rule Name eg incoming Set the Time Date Conditions If time matches go to working time If time not match go to closed time Click the save button saved the configuration Add a Trunk Trunks add a Trunk VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 55: ...ming Time Based Rule Then click Activate Changes Made the change active for the current configuration 11 7 How to link two ZX100 IPPBX in the same network We start from linking two the IP PBX in the same network and then try to expand to different network Below is the structure of how to link two IPPBX in the same LAN VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 80...

Page 56: ...extension 801 3 All the extensions under ZX100 Aare in the format 6XX 4 All the extensions under ZX100 B are in the format 8XX 5 Extensions under ZX100 A can make calls to extension under ZX100 B use format 8XX 6 Extensions under ZX100 B can make calls to extension underZX100 A use format 6XX Step 1 Set up a peer 699 in ZX100 A In the page TrunksÆ Add a Trunk Peer Name ZX100B Peer Username 699 Acc...

Page 57: ...nd apply the test 1 Register an IP phone ZP302B to ZX100 B with 801 extension 2 Register an IP phone ZP302A to ZX100 A with 601 extension 3 Use 801 to dial 601 And you can see 601 will ring and you can pick up the calls Above is the way to router ZX100 B s call to ZX100 A Accordingly if you want to call from ZX100 A to ZX100 B continue as follow Step 5 Set Dial Rule in ZX100 A all calls start with...

Page 58: ...PBX in different network The generally environment for two ZX100 in different location is two the ZX100 IP PBX are both in the internet and using the public IP The configuration is same with above guide 10 7 Link two ZX100 IP pbx in the same network but use the public IP address as the HOST settings like the bellow In the page Trunks of ZX100 B Add a Trunk VoIPon www voipon co uk sales voipon co u...

Page 59: ... and make ZX100 IP PBX can reach to each other Step 1 Set port forwarding in the router for ZX100 A For the ZX100 A is behind the router you need to forward the IAX2 port in your router so all the packets received on the router WAN port 210 11 25 127 4569 will be forwarded to the ZX100 A 192 168 1 21 4569 Below is the setting page in a linksys router VoIPon www voipon co uk sales voipon co uk Tel ...

Page 60: ...4 Link two ZX100 and make calls Accordingly set the 601 users in ZX100 A and 801 users in ZX100 B and build the correct dial rules as above you can make calls between two the ZX100 IP PBX Noted You can also apply a DDNS to get one fixed domain for both ZX100 IP PBX and connect to each other rather than use the Port Forwarding in the router 11 9 How to resolve problems about hearing only on one sid...

Page 61: ...rn Host Replace with your external IP address this your public IP or domain z Extern Refresh Set time for fresh default 10 z Local Network Address Replace with your local network address and mask z NAT mode If your IPPBX behind the Router set default yes VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 62: ...usiness We therefore recommend that you create a new Skype account using your business name 12 2 Create a SIP Profile and buy a Channel Subscription Note You need to be signed into Skype Manager to access the Skype for SIP settings 1 Click Features in the toolbar 2 In the Features menu on the left click Skype for SIP 3 Click Create a new profile 4 Give your SIP Profile a friendly name so it s easi...

Page 63: ...P Profile These channels are charged on a monthly basis 9 If you don t want to make outbound calls with Skype for SIP please proceed to step 6 12 3 Allocate Skype Credit to the SIP Profile 1 Click View profile next to the name of the SIP Profile to which you want to allocate credit 2 Click Set up outgoing calls 3 Enter the amount of Skype Credit you want to allocate to the SIP Profile and click Ad...

Page 64: ...ings tab enter the recharge amount and the minimum balance required before recharging then click Save changes 12 4 Configure your Skype for SIP certified PBX for outbound calls In the trunk of our IPPBX setting Outbound setting of our IPPBX VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Page 65: ...und Routing of our IPPBX 12 7 Set up a business account to test inbound calls from people with Skype 1 Create a new business account in Skype Manager For more information on creating a new business account please see the Skype Manager User Guide 2 Click View profile next to the name of the SIP Profile to which you want to add the business account 3 Click Add a number or business account 4 In the A...

Page 66: ...m landlines and mobile phones 1 Click View profile next to the name of the SIP Profile to which you want to assign an Online Number 2 Click Add a number or business account 3 Click Buy a new number 12 10 Make a test inbound call from a landline or mobile phone Call the Online Number associated with the SIP Profile from a landline or mobile phone VoIPon www voipon co uk sales voipon co uk Tel 44 0 ...

Page 67: ...lly set up Skype for SIP for use with your Skype for SIP certified PBX For more help with setting up and using Skype for SIP please see support skype com or check the skype for sip user guide VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...