ZYCOO all rights reserved V3.2
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caller ID presented to you.
Attended Transfer
Allow attended transfer or supervised transfer. It works like
this: While on conversation with A, you dial the Attended
Transfer key sequence. The system says "Transfer" then
gives you a dial tone, while A is on hold. You dial the
transferee number(B's number) and talk with B to introduce
the call, then you can hang up and A will be connected with
the B. In case B does not want to answer the call, he/she
simply hangs up and you will be back to your original
conversation.
Disconnect Call
Disconnect the current transfer call(for Attended transfer).
Timeout for answer on
attended transfer
Set the answer timeout value.
Blacklist a number
Add a black list number.
Remove a number from
the black list
Remove a black list number.
Invite Participant
The administrator can invite another person by pressing 0
when he/she is in the conference. When you press 0, you will
get a dialtone to enter the number of part A you also would
like to invite. After the call has been established and you talk
to B, you can press ** to direct him to the conference, or *# to
hang up the current call and return to the conference
yourself.
Create Conference
While you speak with another party you can press *0, you
and the callee are immediately transferred to conference.
Return to conference
with participant
The administrator can invite another person by pressing 0
when he/she is in the conference. When you press 0, you will
get a dialtone to enter the number of part A you also would
like to invite. After the call has been established and you talk
to B, you can press ** to direct him to the conference, or *# to
hang up the current call and return to the conference yourself
Return to conference
without participant
The administrator can invite another person by pressing 0
when he/she is in the conference. When you press 0, you will
get a dialtone to enter the number of part A you also would
like to invite. After the call has been established and you talk
to B, you can press ** to direct him to the conference, or *# to
hang up the current call and return to the conference
yourself.
Agent Login Extension
Logs the current caller into the queue as a call agent. Once
logged in, the agent can take calls with the phone off-hook;
each call is preceded by a warning tone. Calls are ended by
pressing the "*" key.
Agent Callback Login
Extension to be dialed for the Agents to Login to the Specific
