Chapter 27 Troubleshooting
AMG1302/AMG1202-TSeries User’s Guide
240
4
Turn the AMG1302/AMG1202-TSeries off and on.
5
If the problem continues, contact the vendor.
27.2 AMG1302/AMG1202-TSeries Access and Login
I forgot the IP address for the AMG1302/AMG1202-TSeries.
1
The default IP address is
192.168.1.1
.
2
If you changed the IP address and have forgotten it, you might get the IP address of the AMG1302/
AMG1202-TSeries by looking up the IP address of the default gateway for your computer. To do this
in most Windows computers, click
Start > Run
, enter
cmd
, and then enter
ipconfig
. The IP
address of the
Default Gateway
might be the IP address of the AMG1302/AMG1202-TSeries (it
depends on the network), so enter this IP address in your Internet browser.
3
If this does not work, you have to reset the device to its factory defaults. See
.
I forgot the password.
1
The default admin user name and password can be found on the cover of this User’s Guide.
2
If this does not work, you have to reset the device to its factory defaults. See
.
I cannot see or access the
Login
screen for the web configurator.
1
Make sure you are using the correct IP address.
• The default IP address is
192.168.1.1
.
• If you changed the IP address (
), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for
forgot the IP address for the AMG1302/AMG1202-TSeries.
2
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
3
Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled. See
.
Summary of Contents for AMG1202-T series
Page 4: ...Contents Overview AMG1302 AMG1202 TSeries User s Guide 4 ...
Page 13: ...13 PART I User s Guide ...
Page 14: ...14 ...
Page 20: ...Chapter 1 Introduction AMG1302 AMG1202 TSeries User s Guide 20 ...
Page 28: ...Chapter 2 Introducing the Web Configurator AMG1302 AMG1202 TSeries User s Guide 28 ...
Page 61: ...Chapter 4 Tutorials AMG1302 AMG1202 TSeries User s Guide 61 Tutorial Advanced QoS Class Setup ...
Page 64: ...Chapter 4 Tutorials AMG1302 AMG1202 TSeries User s Guide 64 ...
Page 65: ...65 PART II Technical Reference ...
Page 66: ...66 ...
Page 72: ...Chapter 5 Connection Status and System Info Screens AMG1302 AMG1202 TSeries User s Guide 72 ...
Page 120: ...Chapter 7 Wireless LAN AMG1302 AMG1202 TSeries User s Guide 120 ...
Page 150: ...Chapter 10 Quality of Service QoS AMG1302 AMG1202 TSeries User s Guide 150 ...
Page 160: ...Chapter 11 Network Address Translation NAT AMG1302 AMG1202 TSeries User s Guide 160 ...
Page 172: ...Chapter 14 Filters AMG1302 AMG1202 TSeries User s Guide 172 ...
Page 194: ...Chapter 16 Parental Control AMG1302 AMG1202 TSeries User s Guide 194 ...
Page 200: ...Chapter 17 Certificate AMG1302 AMG1202 TSeries User s Guide 200 ...
Page 206: ...Chapter 19 Traffic Status AMG1302 AMG1202 TSeries User s Guide 206 ...
Page 208: ...Chapter 20 User Account AMG1302 AMG1202 TSeries User s Guide 208 ...
Page 212: ...Chapter 21 TR 069 Client AMG1302 AMG1202 TSeries User s Guide 212 ...
Page 216: ...Chapter 22 System Settings AMG1302 AMG1202 TSeries User s Guide 216 ...
Page 222: ...Chapter 24 Backup Restore AMG1302 AMG1202 TSeries User s Guide 222 ...
Page 234: ...Chapter 25 Remote Management AMG1302 AMG1202 TSeries User s Guide 234 ...
Page 238: ...Chapter 26 Diagnostic AMG1302 AMG1202 TSeries User s Guide 238 ...
Page 244: ...Chapter 27 Troubleshooting AMG1302 AMG1202 TSeries User s Guide 244 ...
Page 294: ...Appendix D Wireless LANs AMG1302 AMG1202 TSeries User s Guide 294 ...
Page 304: ...Appendix E IPv6 AMG1302 AMG1202 TSeries User s Guide 304 ...
Page 320: ...Index AMG1302 AMG1202 TSeries User s Guide 320 ...