Chapter 43 Troubleshooting
ZyWALL ATP Series User’s Guide
811
I configured application patrol to allow and manage access to a specific service but access is
blocked.
• If you want to use a service, make sure the security policy allows Security Service application patrol to
go through the Zyxel Device.
I configured policy routes to manage the bandwidth of TCP and UDP traffic but the bandwidth
management is not being applied properly.
It is recommended to use application patrol instead of policy routes to manage the bandwidth of TCP
and UDP traffic.
I cannot get the RADIUS server to authenticate the Zyxel Device‘s default admin account.
The default
admin
account is always authenticated locally, regardless of the authentication method
setting.
The Zyxel Device fails to authentication the ext-user user accounts I configured.
An external server such as AD, LDAP or RADIUS must authenticate the ext-user accounts. If the Zyxel
Device tries to use the local database to authenticate an
ext-user
, the authentication attempt will
always fail. (This is related to AAA servers and authentication methods, which are discussed in other
chapters in this guide.)
I cannot add the admin users to a user group with access users.
You cannot put access users and admin users in the same user group.
I cannot add the default admin account to a user group.
You cannot put the default
admin
account into any user group.
The schedule I configured is not being applied at the configured times.
