Chapter 38 Troubleshooting
EMG6726/8726-B10A User’s Guide
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38.2 EMG Access and Login
I forgot the IP address for the EMG.
1
The default LAN IP address is 192.168.1.1.
2
If you changed the IP address and have forgotten it, you might get the IP address of the EMG by looking
up the IP address of the default gateway for your computer. To do this in most Windows computers, click
Start > Run
, enter
cmd
, and then enter
ipconfig
. The IP address of the
Default Gateway
might be the IP
address of the EMG (it depends on the network), so enter this IP address in your Internet browser.
3
If this does not work, you have to reset the device to its factory defaults. See
I forgot the password.
1
See the cover page for the default login names and associated passwords.
2
If those do not work, you have to reset the device to its factory defaults. See
.
I cannot see or access the
Login
screen in the web configurator.
1
Make sure you are using the correct IP address.
• The default IP address is
192.168.1.1
.
• If you changed the IP address (
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for
forgot the IP address for the EMG.
2
Check the hardware connections, and make sure the LEDs are behaving as expected. See
3
Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled.
4
If it is possible to log in from another interface, check the service control settings for HTTP and HTTPS
(
Maintenance > Remote MGMT
).
5
Reset the device to its factory defaults, and try to access the EMG with the default IP address. See
6
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions