Chapter 38 Troubleshooting
P-793H User’s Guide
355
6
If the problem continues, contact the network administrator or vendor, or try the
advanced suggestion.
Advanced Suggestion
• Try to access the ZyXEL Device using another service, such as Telnet. If you can access
the ZyXEL Device, check the remote management settings, firewall rules, and SMT filters
to find out why the ZyXEL Device does not respond to HTTP. See
.
V
I can see the
Login
screen, but I cannot log in to the ZyXEL Device.
1
Make sure you have entered the password correctly. The default password is
1234
. This
field is case-sensitive, so make sure [Caps Lock] is not on.
2
You cannot log in to the web configurator while someone is using the SMT, Telnet, or
the console port to access the ZyXEL Device. Log out of the ZyXEL Device in the other
session, or ask the person who is logged in to log out.
3
Turn the ZyXEL Device off and on.
4
If this does not work, you have to reset the device to its factory defaults. See
V
I cannot access the SMT. / I cannot Telnet to the ZyXEL Device.
See the troubleshooting suggestions for
I cannot see or access the Login screen in the web
Ignore the suggestions about your browser.
V
I cannot use FTP to upload / download the configuration file. / I cannot use
FTP to upload new firmware.
See the troubleshooting suggestions for
I cannot see or access the Login screen in the web
Ignore the suggestions about your browser.
V
I cannot use TR-069/CNM Access to manage the ZyXEL Device.
1
Make sure that the ZyXEL Device has TR-069 management enabled and that the correct
management server IP address is configured. See
2
Make sure that your firewall and NAT port forwarding rules are set up to allow traffic
from the management server to get to the ZyXEL Device. See the documentation for
your management server.
Summary of Contents for G.SHDSL.bis 4-port Security Gateway P-793H
Page 2: ......
Page 7: ...Safety Warnings P 793H User s Guide 7 This product is recyclable Dispose of it properly ...
Page 8: ...Safety Warnings P 793H User s Guide 8 ...
Page 30: ...List of Figures P 793H User s Guide 30 ...
Page 36: ...List of Tables P 793H User s Guide 36 ...
Page 38: ...38 ...
Page 68: ...Chapter 4 Point to 2 point Configuration P 793H User s Guide 68 ...
Page 70: ...70 ...
Page 114: ...Chapter 7 Network Address Translation NAT Screens P 793H User s Guide 114 ...
Page 116: ...116 ...
Page 152: ...Chapter 10 Content Filtering P 793H User s Guide 152 ...
Page 180: ...Chapter 12 Static Route P 793H User s Guide 180 ...
Page 194: ...Chapter 14 Dynamic DNS Setup P 793H User s Guide 194 ...
Page 216: ...Chapter 16 Universal Plug and Play UPnP P 793H User s Guide 216 ...
Page 217: ...217 PART IV Maintenance System 219 Logs 225 Tools 229 Diagnostic 235 ...
Page 218: ...218 ...
Page 224: ...Chapter 17 System P 793H User s Guide 224 ...
Page 234: ...Chapter 19 Tools P 793H User s Guide 234 ...
Page 238: ...238 ...
Page 244: ...Chapter 21 Introducing the SMT P 793H User s Guide 244 ...
Page 248: ...Chapter 22 General Setup P 793H User s Guide 248 ...
Page 256: ...Chapter 23 WAN Setup P 793H User s Guide 256 ...
Page 262: ...Chapter 24 LAN Setup P 793H User s Guide 262 ...
Page 278: ...Chapter 27 Static Route Setup P 793H User s Guide 278 ...
Page 308: ...Chapter 30 Filter Configuration P 793H User s Guide 308 ...
Page 310: ...Chapter 31 SNMP Configuration P 793H User s Guide 310 ...
Page 312: ...Chapter 32 System Password P 793H User s Guide 312 ...
Page 322: ...Chapter 33 System Information Diagnosis P 793H User s Guide 322 ...
Page 352: ...Chapter 37 Schedule Setup P 793H User s Guide 352 ...
Page 360: ...360 ...
Page 366: ...Appendix B Wall mounting Instructions P 793H User s Guide 366 ...
Page 400: ...Appendix F IP Address Assignment Conflicts P 793H User s Guide 400 ...
Page 404: ...Appendix G Common Services P 793H User s Guide 404 ...
Page 432: ...Appendix K Legal Information P 793H User s Guide 432 ...
Page 443: ...Index P 793H User s Guide 443 ...
Page 444: ...Index P 793H User s Guide 444 ...