ZyXEL MAX-100 Series User’s Guide
Chapter 5 Troubleshooting
47
C
H A P T E R
5
Troubleshooting
This chapter covers potential problems and the possible remedies. After each problem
description, some instructions are provided to help you to diagnose and to solve the problem.
5.1 Problems Starting the ZyXEL Utility
5.2 Problems Connecting to the Internet
Table 16
Troubleshooting Starting the ZyXEL Utility
PROBLEM
CORRECTIVE ACTION
Cannot start the
ZyXEL utility
Make sure the ZyXEL Device is properly inserted and the
PWR
LED is on.
Use the
Device Manager
to check for possible hardware conflicts. Click
Start
,
Settings
,
Control Panel
,
System
,
Hardware
and
Device Manager
. Verify the
status of the ZyXEL Device under
Network Adapter
. (Steps may vary depending
on the version of Windows).
Install the ZyXEL utility and the ZyXEL Device in another computer and attempt to
start the utility.
If the error persists, you may have a hardware problem. In this case, you should
contact your local vendor.
The ZyXEL utility
icon does not
display.
Restart your computer and insert the ZyXEL Device. If the icon still does not
display, uninstall (remove) and re-install the ZyXEL utility.
Table 17
Troubleshooting Internet Connection
PROBLEM
CORRECTIVE ACTION
I cannot access
the Internet.
Check your connection. Open the ZyXEL utility and check the
Link Info
screen. If
the ZyXEL Device cannot detect a signal, you are not connected to a base station.
Use the following steps to make sure you are using the correct settings.
Check your security settings. Open the
Profile
screen in the ZyXEL utility and
make sure that you are using the correct security settings for your Internet
account.
Check your frequency settings. The ZyXEL Device may have been set to search
the wrong frequencies for a wireless connection. Open the
Site Survey
screen in
the ZyXEL utility and ensure that the values are correct. If you are unsure of the
correct values, contact your service provider.
Check your IP settings. You may be using IP address settings incompatible with
your Internet account. If you are unsure of the correct settings, contact your service
provider. See
for information on how to set up your IP
address.
Summary of Contents for MAX-100 Series
Page 1: ...ZyXEL MAX 100 Series WiMAX PCMCIA Card User s Guide Version 1 00 Edition 1 03 2007 ...
Page 2: ......
Page 10: ...ZyXEL MAX 100 Series User s Guide 10 Customer Support ...
Page 14: ...ZyXEL MAX 100 Series User s Guide 14 List of Tables ...
Page 16: ...ZyXEL MAX 100 Series User s Guide 16 List of Figures ...
Page 22: ...ZyXEL MAX 100 Series User s Guide 22 Chapter 1 Getting Started ...
Page 26: ...ZyXEL MAX 100 Series User s Guide 26 Chapter 2 Tutorial ...
Page 42: ...ZyXEL MAX 100 Series User s Guide 42 Chapter 3 Wireless Configuration ...
Page 46: ...ZyXEL MAX 100 Series User s Guide 46 Chapter 4 Maintenance ...
Page 50: ...ZyXEL MAX 100 Series User s Guide 50 Appendix A ...
