Chapter 26 Troubleshooting
NBG-510S User’s Guide
166
26.2 ZyXEL Device Access and Login
V
I forgot the IP address for the ZyXEL Device.
1
The default IP address is
192.168.1.1
.
2
Use the console port to log in to the ZyXEL Device.
3
If you changed the IP address and have forgotten it, you might get the IP address of the
ZyXEL Device by looking up the IP address of the default gateway for your computer.
To do this in most Windows computers, click
Start > Run
, enter
cmd
, and then enter
ipconfig
. The IP address of the
Default Gateway
might be the IP address of the ZyXEL
Device (it depends on the network), so enter this IP address in your Internet browser.
4
If this does not work, you have to reset the device to its factory defaults. See
Section 3.6
on page 41
.
V
I forgot the password.
1
The default administrator login password is
1234
.
2
If this does not work, you have to reset the device to its factory defaults. See
Section 3.6
on page 41
.
V
I cannot see or access the
Login
screen in the web configurator.
1
Make sure you are using the correct IP address.
• The default IP address is
192.168.1.1
.
• If you changed the IP address, use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting
suggestions for
I forgot the IP address for the ZyXEL Device.
2
Check the hardware connections, and make sure the LEDs are behaving as expected. See
the Quick Start Guide or
Section 2.1 on page 31
.
3
Make sure you are using a supported web browser and that the web browser does not
block pop-up windows and has JavaScripts and Java enabled.
4
Make sure your computer is in the same subnet as the ZyXEL Device. (If you know that
there are routers between your computer and the ZyXEL Device, skip this step.)
• If there is a DHCP server on your network, make sure your computer is using a
dynamic IP address. Your ZyXEL Device is a DHCP server by default.
• If there is no DHCP server on your network, make sure your computer’s IP address is
in the same subnet as the ZyXEL Device.
5
Reset the device to its factory defaults, and try to access the ZyXEL Device with the
default IP address. See
Section 3.6 on page 41
.
Summary of Contents for NBG-510S
Page 2: ......
Page 7: ...Safety Warnings NBG 510S User s Guide 7 This product is recyclable Dispose of it properly ...
Page 8: ...Safety Warnings NBG 510S User s Guide 8 ...
Page 18: ...Table of Contents NBG 510S User s Guide 18 ...
Page 26: ...26 ...
Page 44: ...Chapter 5 Setup Wizard NBG 510S User s Guide 44 Figure 20 Wizard Applying Internet Settings ...
Page 58: ...Chapter 6 Tutorials NBG 510S User s Guide 58 ...
Page 60: ...60 ...
Page 76: ...Chapter 8 WAN NBG 510S User s Guide 76 ...
Page 78: ...Chapter 9 LAN NBG 510S User s Guide 78 ...
Page 88: ...Chapter 11 NAT and Firewall WAN to LAN NBG 510S User s Guide 88 ...
Page 91: ...91 PART III Security Access Control 93 Content Filtering 101 ...
Page 92: ...92 ...
Page 100: ...Chapter 13 Access Control NBG 510S User s Guide 100 ...
Page 103: ...103 PART IV Management UPnP 105 Static Route 113 ...
Page 104: ...104 ...
Page 116: ...Chapter 16 Static Route NBG 510S User s Guide 116 ...
Page 117: ...117 PART V Maintenance System 119 Logs 123 Tools 125 ...
Page 118: ...118 ...
Page 134: ...134 ...
Page 136: ...Chapter 20 Secure Remote Access Title NBG 510S User s Guide 136 ...
Page 140: ...Chapter 21 Secure Remote Access User Info NBG 510S User s Guide 140 ...
Page 150: ...Chapter 23 Manage User Access Permissions NBG 510S User s Guide 150 ...
Page 154: ...Chapter 24 Secure Remote Desktop Control NBG 510S User s Guide 154 ...
Page 162: ...Chapter 25 Secure Remote Access Screens NBG 510S User s Guide 162 ...
Page 164: ...164 ...
Page 170: ...Chapter 26 Troubleshooting NBG 510S User s Guide 170 ...
Page 176: ...Appendix A Product Specifications NBG 510S User s Guide 176 ...
Page 180: ...Appendix B Common Services NBG 510S User s Guide 180 ...
Page 198: ...Appendix D Legal Information NBG 510S User s Guide 198 ...
Page 204: ...Appendix E Customer Support NBG 510S User s Guide 204 ...
Page 209: ...Index NBG 510S User s Guide 209 WPA PSK 189 190 application example 191 ...
Page 210: ...Index NBG 510S User s Guide 210 ...