Chapter 20 Troubleshooting
Media Server User’s Guide
360
2
If you have files from the iTunes Store that use DRM, you need to use your Apple account ID and
password to authorize other computers to play the files. Apple permits you to authorize up to five
computers at a time. To authorize a computer, open iTunes and click Store > Authorize
Computer.
3
If you are connecting through a NAT router, make sure that TCP port 3689 and UDP port 5353 are
open for traffic on both the server and the client and all points in between (especially the NAT
router). If your router includes a firewall, make sure it also allows TCP port 3689 and UDP port
5353 traffic.
20.13 Download Service and Broadcatching Functions
The download list or broadcatching items are missing after I removed a hard drive.
The NSA’s download and broadcatching lists are stored on the system volume. If you have two
JBOD volumes, it is possible to remove one and still use the other. However if you remove the
system volume, you may lose the download and broadcasting lists. With two JBOD volumes, the
hard disk that was installed first is usually the system volume.
The channel I added in the Broadcatching screen is active but no files are downloaded to
the NSA.
Check the Download Policy for that channel (see
). It may be set to
manual download. You can configure your NSA to download all items or only new items
automatically once the channel is updated.
I cannot find the download files.
By default, the Download Service and Broadcatching features store downloaded files as follows:
• P2P download jobs are stored in /*/incoming (where ‘*’ is a folder that you have set.)
• HTTP/FTP jobs are stored in /* (where ‘*’ is a folder that you have set.)
• All jobs triggered by RSS channels create the subfolder in /* using the channel name where it
store all files downloaded from that channel (where ‘*’ is a folder that you have set.)
Check your Preferences in the Download Service (
Broadcatching (
) screens to know or configure where downloaded files
are stored.
Summary of Contents for NSA320
Page 4: ...Contents Overview Media Server User s Guide 4...
Page 14: ...Table of Contents Media Server User s Guide 14...
Page 15: ...15 PART I User s Guide...
Page 16: ...16...
Page 20: ...Chapter 1 Getting to Know Your NSA Media Server User s Guide 20...
Page 40: ...Chapter 3 zCloud Media Server User s Guide 40...
Page 125: ...Chapter 5 Tutorials Media Server User s Guide 125 5 Click Get Certificate...
Page 145: ...145 PART II Technical Reference...
Page 146: ...146...
Page 150: ...Chapter 6 Status Screen Media Server User s Guide 150...
Page 160: ...Chapter 7 System Setting Media Server User s Guide 160...
Page 174: ...Chapter 8 Storage Media Server User s Guide 174...
Page 284: ...Chapter 11 Packages Media Server User s Guide 284...
Page 306: ...Chapter 14 Using Time Machine with the NSA Media Server User s Guide 306...