Chapter 31 Troubleshooting
PMG5318-B20B User’s Guide
129
2
Turn the GPON Device off and on.
3
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
31.5 Phone Calls and VoIP
The telephone port won’t work or the telephone lacks a dial tone.
1
Check the telephone connections and telephone wire.
I can access the Internet, but cannot make VoIP calls.
1
The
PHONE
light should come on. Make sure that your telephone is connected to the
PHONE
port.
2
You can also check the VoIP status in the
Status
screen.
3
If the VoIP settings are correct, use speed dial to make calls. If you can make a call using speed
dial, there may be something wrong with the SIP server, contact your VoIP service provider.
