Prestige 652H/HW Series User’s Guide
Troubleshooting
A-3
Problems with the WAN Interface
Chart A-5 Troubleshooting the WAN Interface
PROBLEM CORRECTIVE
ACTION
The ISP provides the WAN IP address after authenticating you. Authentication may
be through the user name and password, the MAC address or the host name.
I cannot get a WAN
IP address from the
ISP.
The username and password apply to PPPoE and PPoA encapsulation only. Make
sure that you have entered the correct
Service Type
,
User Name
and
Password
(be sure to use the correct casing). Refer to the
WAN Setup
chapter (web
configurator) or the
Internet Access
chapter (SMT).
Problems with Internet Access
Chart A-6 Troubleshooting Internet Access
PROBLEM CORRECTIVE
ACTION
I cannot access
the Internet.
Make sure the Prestige is turned on and connected to the network.
If the DSL LED is off, refer to
Chart A-3 Troubleshooting the DSL LED
.
Verify your WAN settings. Refer to the
WAN Setup
chapter (web configurator) or the
Internet Access
chapter (SMT).
Make sure you entered the correct user name and password.
If you use PPPoE pass through (P652H/HW), make sure that bridge is turned on. See the
Menu 1 General Setup
chapter for details.
For wireless stations, check that both the Prestige and wireless station(s) are using the
same ESSID, channel and WEP keys (if WEP encryption is activated).
Internet
connection
disconnects.
Check the schedule rules. Refer to the
Call Scheduling
chapter (SMT).
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to the
WAN
chapter (web configurator) or the
Remote Node Configuration
chapter (SMT).
Contact your ISP.
Summary of Contents for Prestige 652H series
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Page 120: ...Prestige 652H HW Series User s Guide 8 12 WAN Setup Figure 8 6 Advanced WAN Backup ...
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Page 178: ...Prestige 652H HW Series User s Guide 13 16 Firewall Screens Figure 13 8 Rule Edit Example ...
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Page 214: ...Prestige 652H HW Series User s Guide 16 10 VPN Screens Figure 16 5 VPN IKE ...
Page 227: ...Prestige 652H HW Series User s Guide VPN Screens 16 23 Figure 16 8 Manual Setup ...
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Page 277: ...Maintenance VIII Part VIII Maintenance This part covers the maintenance screens ...
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