Prestige 652H/HW Series User’s Guide
A-4
Troubleshooting
Problems with the Password
Chart A-7 Troubleshooting the Password
PROBLEM CORRECTIVE
ACTION
I cannot access the
Prestige.
The username is “admin”. The default password is “1234”. The
Password
and
Username
fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload
the default configuration file (Refer to the
Resetting the Prestige
section in the
Introducing the Web Configurator
chapter). This restores all of the factory defaults
including the password.
Problems with the Web Configurator
Chart A-8 Troubleshooting the Web Configurator
PROBLEM CORRECTIVE
ACTION
I cannot access the
web configurator.
Refer to
Chart A-7 Troubleshooting the Password
.
Make sure that there is not an SMT console session running.
Check that you have enabled web service access. If you have configured a secured
client IP address, your computer’s IP address must match it. Refer to the chapter on
remote management for details.
For WAN access, you must configure remote management to allow server access
from the Wan (or all). You must also configure a firewall rule to allow access from the
WAN. Refer to the chapters on remote management and firewall for details.
Your computer’s and the Prestige’s IP addresses must be on the same subnet for
LAN access.
If you changed the Prestige’s LAN IP address, then enter the new one as the URL.
Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web
service.
See also the
Problems with Remote Management
section.
Summary of Contents for Prestige 652H series
Page 32: ......
Page 50: ......
Page 66: ......
Page 68: ......
Page 76: ......
Page 80: ......
Page 120: ...Prestige 652H HW Series User s Guide 8 12 WAN Setup Figure 8 6 Advanced WAN Backup ...
Page 128: ......
Page 146: ......
Page 148: ......
Page 162: ......
Page 178: ...Prestige 652H HW Series User s Guide 13 16 Firewall Screens Figure 13 8 Rule Edit Example ...
Page 196: ......
Page 198: ......
Page 204: ......
Page 214: ...Prestige 652H HW Series User s Guide 16 10 VPN Screens Figure 16 5 VPN IKE ...
Page 227: ...Prestige 652H HW Series User s Guide VPN Screens 16 23 Figure 16 8 Manual Setup ...
Page 238: ......
Page 258: ......
Page 277: ...Maintenance VIII Part VIII Maintenance This part covers the maintenance screens ...
Page 278: ......
Page 296: ......
Page 298: ......
Page 308: ......
Page 324: ......
Page 330: ......
Page 386: ......
Page 406: ......
Page 418: ......
Page 428: ......
Page 450: ......
Page 454: ......
Page 464: ......
Page 470: ......
Page 486: ......
Page 494: ......
Page 500: ......
Page 512: ......
Page 516: ......
Page 520: ......
Page 560: ......
Page 574: ......