Chapter 47 Troubleshooting
UAG4100 User’s Guide
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I cannot access the UAG from a computer connected to the Internet.
Check the service control rules and to-UAG firewall rules.
I uploaded a logo to display on the upper left corner of the Web Configurator login screen and
access page but it does not display properly.
Make sure the logo file is a GIF, JPG, or PNG of 100 kilobytes or less.
I uploaded a logo to use as the screen or window background but it does not display properly.
Make sure the logo file is a GIF, JPG, or PNG of 100 kilobytes or less.
The UAG’s traffic throughput rate decreased after I started collecting traffic statistics.
Data collection may decrease the UAG’s traffic throughput rate.
I can only see newer logs. Older logs are missing.
When a log reaches the maximum number of log messages, new log messages automatically
overwrite existing log messages, starting with the oldest existing log message first.
The commands in my configuration file or shell script are not working properly.
• In a configuration file or shell script, use “#” or “!” as the first character of a command line to
have the UAG treat the line as a comment.
• Your configuration files or shell scripts can use “exit” or a command line consisting of a single “!”
to have the UAG exit sub command mode.
• Include
write
commands in your scripts. Otherwise the changes will be lost when the UAG
restarts. You could use multiple
write
commands in a long script.
Note: “exit” or “!'” must follow sub commands if it is to make the UAG exit sub command
mode.
See
for more on configuration files and shell scripts.
