Chapter 36 Troubleshooting
VMG1312-B Series User’s Guide
291
5
Reset t he device t o it s fact ory default s, and t ry t o access t he Device wit h t he default I P address.
See
6
I f t he problem cont inues, cont act t he net work adm inist rat or or vendor, or t ry one of t he advanced
suggest ions.
Adva n ce d Sugge st ions
• Make sure you have logged out of any earlier m anagem ent sessions using t he sam e user account
even if t hey were t hrough a different int erface or using a different brow ser.
• Try t o access t he Device using anot her service, such as Telnet . I f you can access t he Device,
check t he rem ot e m anagem ent set t ings and firewall rules t o find out why t he Device does not
respond t o HTTP.
I can see t he
Login
scr een, but I cannot log in t o t he Device.
1
Make sure you have ent ered t he password correct ly. The default adm in password is
1 2 3 4
. The field
is case- sensit ive, so m ake sure [ Caps Lock] is not on.
2
You cannot log in t o t he web configurat or while som eone is using Telnet t o access t he Device. Log
out of t he Device in t he ot her session, or ask t he person who is logged in t o log out .
3
Turn t he Device off and on.
4
I f t his does not work, you have t o reset t he device t o it s fact ory default s. See
I cannot Telnet t o t he Device.
See t he t roubleshoot ing suggest ions for
I cannot see or access t he Login screen in t he web
I gnore t he suggest ions about your browser.
I cannot use FTP t o upload / dow nload t he configurat ion file. / I cannot use FTP t o upload
new firm ware.
See t he t roubleshoot ing suggest ions for
Summary of Contents for VMG1312-B Series
Page 4: ...Contents Overview VMG1312 B Series User s Guide 4 Troubleshooting 289 ...
Page 14: ...Table of Contents VMG1312 B Series User s Guide 14 ...
Page 15: ...15 PART I User s Guide ...
Page 16: ...16 ...
Page 30: ...Chapter 2 The Web Configurator VMG1312 B Series User s Guide 30 ...
Page 35: ...Chapter 4 Tutorials VMG1312 B Series User s Guide 35 7 Click Apply to save your settings ...
Page 77: ...77 PART II Technical Reference ...
Page 78: ...78 ...
Page 166: ...Chapter 9 Routing VMG1312 B Series User s Guide 166 ...
Page 184: ...Chapter 10 Quality of Service QoS VMG1312 B Series User s Guide 184 ...
Page 210: ...Chapter 13 Interface Group VMG1312 B Series User s Guide 210 ...
Page 226: ...Chapter 15 Firewall VMG1312 B Series User s Guide 226 ...
Page 232: ...Chapter 17 Parental Control VMG1312 B Series User s Guide 232 ...
Page 242: ...Chapter 19 Certificates VMG1312 B Series User s Guide 242 ...
Page 246: ...Chapter 20 Log VMG1312 B Series User s Guide 246 ...
Page 250: ...Chapter 21 Traffic Status VMG1312 B Series User s Guide 250 ...
Page 256: ...Chapter 24 IGMP Status VMG1312 B Series User s Guide 256 ...
Page 260: ...Chapter 25 xDSL Statistics VMG1312 B Series User s Guide 260 ...
Page 262: ...Chapter 26 User Account VMG1312 B Series User s Guide 262 ...
Page 268: ...Chapter 29 TR 064 VMG1312 B Series User s Guide 268 ...
Page 272: ...Chapter 30 Time Settings VMG1312 B Series User s Guide 272 ...
Page 278: ...Chapter 32 Logs Setting VMG1312 B Series User s Guide 278 ...
Page 296: ...Chapter 36 Troubleshooting VMG1312 B Series User s Guide 296 ...
Page 336: ...Appendix C Pop up Windows JavaScripts and Java Permissions VMG1312 B Series User s Guide 336 ...
Page 350: ...Appendix D Wireless LANs VMG1312 B Series User s Guide 350 ...
Page 374: ...VMG1312 B Series User s Guide 374 Index ...