Chapter 18 Troubleshooting
WX3401-B0 User’s Guide
144
4
Turn the WX3401-B0 off and on.
5
If the problem continues, contact the vendor.
18.2 WX3401-B0 Access and Login
I forgot the IP address for the WX3401-B0.
1
The default LAN IP address is 192.168.1.2.
2
If your router assigns an IP address to the WX3401-B0, you can find your new IP address on the
Gateway
Detail
screen using the MPro Mesh App (See
for more information) or log into
your router’s Web Configurator.
3
If this does not work, you have to reset the device to its factory defaults. See
.
I forgot the password.
1
See the cover page for the default login names and associated passwords.
2
If those do not work, you have to reset the device to its factory defaults. See
.
I cannot see or access the
Login
screen in the Web Configurator.
1
Make sure you are using the correct IP address.
• The default IP address is
192.168.1.2
. See
for more details.
• If you changed the IP address (See
), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for
forgot the IP address for the WX3401-B0.
• Make sure your computer has an IP address in the same subnet as the WX3401-B0. Your computer
should have an IP address from192.168.1.3 to 192.168.1.254. See
2
Check the hardware connections, and make sure the LEDs are behaving as expected. See
3
Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled.
4
If it is possible to log in from another interface, check the service control settings for HTTP and HTTPS
(
Maintenance > Remote Management
).
Summary of Contents for WX3401-BO
Page 10: ...10 PART I User s Guide ...
Page 26: ...Chapter 3 The Web Configurator WX3401 B0 User s Guide 26 Figure 20 Connection Status ...
Page 53: ...Chapter 4 Tutorials WX3401 B0 User s Guide 53 Successful connection ...
Page 72: ...72 PART II Technical Reference ...
Page 139: ...Chapter 16 Backup Restore WX3401 B0 User s Guide 139 Figure 75 Maintenance Reboot ...