Chapter 4 The Web Configurator
X2002 User’s Guide
105
Group
Management
Use this screen to associate groups with dialing rules. This specifies
which outbound lines members of a department can use.
Call Services
Use these screens to configure emergency call settings, conference
calling, music on hold settings, distinctive ring settings, auto
callback, call parking, call waiting and call transfer.
ACD
Use these screens to configure the X2002’s Automatic Call
Distribution (ACD) features
ACD Global
Use this screen to set up the global ‘wrap up’ time for each call.
Agent
Use these screens to set up agent accounts.
Skill
Use these screens to configure skill sets and the call parameters
associated with them.
Skill Menu
Use this screen to configure skill menus.
Monitor
These screens allow you to view the status of your X2002.
System
Information
Use this screen to view network configuration, hardware information,
line and license settings on the X2002.
SNMP
Use this screen to configure SNMP settings.
Status
Observation
Use these screens to view status details about extensions and
outbound line groups configured on the X2002.
SIP Peer
Use this screen to view status information about SIP extensions
configured on the X2002.
FXS Peer
Use this screen to view status information about FXS extensions
configured on the X2002.
BRI Peer
Use this screen to view status information about ISDN BRI
extensions configured on the X2002.
CTI Peer
Use this screen to view status information about the X2002’s
Computer Telephony Integration (CTI) connections.
FXO Trunk
Use this screen to view status information about FXO outbound line
groups configured on the X2002.
SIP Trunk
Use this screen to view status information about SIP outbound line
groups configured on the X2002.
BRI Trunk
Use this screen to view status information about ISDN BRI outbound
line groups configured on the X2002.
PRI Trunk
Use this screen to view status information about ISDN PRI outbound
line groups configured on the X2002.
ACD Queue
Use this screen to view the status of calls coming into the ACD queue
as well as information about the agents for particular skills.
Logs
Use these screens to view system logs, configure log settings and
search the CDR (Call Detail Record) database.
System Logs
Use these screens to view and configure system logs on the X2002.
CDR
Use these screens to manage CDR collection and to query the CDR
database.
ACD
Use these screens to manage ACD data collection and to query the
ACD database.
Table 10
Navigation Panel Links (continued)
LINK
DESCRIPTION
Summary of Contents for X2002
Page 2: ......
Page 24: ...Table of Contents X2002 User s Guide 24...
Page 25: ...25 PART I User s Guide...
Page 26: ...26...
Page 40: ...Chapter 2 How It Works X2002 User s Guide 40...
Page 99: ...99 PART II Technical Reference...
Page 100: ...100...
Page 124: ...Chapter 5 Network Deployment X2002 User s Guide 124...
Page 166: ...Chapter 7 Auto Provision X2002 User s Guide 166...
Page 170: ...Chapter 8 QoS X2002 User s Guide 170...
Page 248: ...Chapter 16 Click To Talk Group X2002 User s Guide 248...
Page 252: ...Chapter 17 Group Access Code X2002 User s Guide 252...
Page 304: ...Chapter 19 Auto Attendant X2002 User s Guide 304...
Page 312: ...Chapter 20 LCR X2002 User s Guide 312...
Page 346: ...Chapter 22 Call Services X2002 User s Guide 346...
Page 380: ...Chapter 25 Status Observation X2002 User s Guide 380...
Page 402: ...Chapter 27 Call Detail Record CDR X2002 User s Guide 402...
Page 410: ...Chapter 28 ACD Logs X2002 User s Guide 410...
Page 416: ...Chapter 29 Administrator Accounts X2002 User s Guide 416...
Page 424: ...Chapter 30 Diagnostics X2002 User s Guide 424...
Page 426: ...Chapter 31 X2002 User s Guide 426...
Page 446: ...Chapter 32 Remote Management X2002 User s Guide 446...
Page 448: ...Chapter 33 TFTP Management X2002 User s Guide 448...
Page 462: ...Chapter 35 License Control X2002 User s Guide 462...
Page 482: ...Chapter 36 Web Portal X2002 User s Guide 482...
Page 508: ...Chapter 39 Product Specifications X2002 User s Guide 508...
Page 548: ...Appendix C Legal Information X2002 User s Guide 548...
Page 562: ...Index X2002 User s Guide 562...