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Chapter 9 Voice Mail
X2002 User’s Guide
173
9.3 Accessing Voice Mail
Users can access their personal voice mail system by dialing the feature code for
voice mail followed by their extension number. The feature code for voice mail is
configured in the
Configuration
>
PBX
>
Server Configuration
>
Server
>
Feature Code
). For example, if the feature
code for voice mail is a double asterisks (
*
*), then a caller (with extension
1001
)
must dial
**1001
to access his personal voice mail system from any extension of
the X2002.
Personal voice mail can be accessed as an internal call or users can call from an
outside line and dial the feature code for voice mail followed by their extension
when an auto-attendant prompts them to dial the extension they wish to reach.
Users must authenticate before entering their voice mail system. When users dial
into their personal voice mail they are prompted to enter their PIN. The voice mail
PIN is assigned to each extension when the extension is created. See
for information on how to configure the voice mail PIN for SIP
extensions,
for analog phone extensions and
for ISDN extensions. If a user authenticates successfully, the
system prompts the number of new or old voice messages available for him or her
in the system. Then he or she is guided through the personal voice mail menus via
pre-recorded audio prompts. If a user fails to authenticate, the X2002 plays a
E-mail Body
Enter up to 350 alphanumeric characters (a-z, A-Z, 1-0, all punctuation
included) as the body text for e-mails sent out by the X2002 to notify
users of pending voice mails.
You can also use the following X2002-specific variables to include
custom information about the voice mail:
•
DUR
: This is the duration of the voice mail in hh:mm:ss format
(hours, minutes, and seconds).
•
MSGNUM
: This is the queue number of the voice mail in the
mailbox. The more voice mails you have received, the higher this
number.
•
MAILBOX
: This is the telephone extension number of the mailbox
owner.
•
CALLERID
: This is the telephone extension of the person who left
the voice mail.
•
DATE
: This is the timestamp of when the voice mail was received.
Permissible
Input
This field indicates the remaining number of characters available to you
as you type your e-mail body text.
Apply
Click this to save your changes and to apply them to the X2002.
Reset
Click this to set every field in this screen to its last-saved value.
Table 42
Server Configuration > Voice Mail (continued)
LABEL
DESCRIPTION
Summary of Contents for X2002
Page 2: ......
Page 24: ...Table of Contents X2002 User s Guide 24...
Page 25: ...25 PART I User s Guide...
Page 26: ...26...
Page 40: ...Chapter 2 How It Works X2002 User s Guide 40...
Page 99: ...99 PART II Technical Reference...
Page 100: ...100...
Page 124: ...Chapter 5 Network Deployment X2002 User s Guide 124...
Page 166: ...Chapter 7 Auto Provision X2002 User s Guide 166...
Page 170: ...Chapter 8 QoS X2002 User s Guide 170...
Page 248: ...Chapter 16 Click To Talk Group X2002 User s Guide 248...
Page 252: ...Chapter 17 Group Access Code X2002 User s Guide 252...
Page 304: ...Chapter 19 Auto Attendant X2002 User s Guide 304...
Page 312: ...Chapter 20 LCR X2002 User s Guide 312...
Page 346: ...Chapter 22 Call Services X2002 User s Guide 346...
Page 380: ...Chapter 25 Status Observation X2002 User s Guide 380...
Page 402: ...Chapter 27 Call Detail Record CDR X2002 User s Guide 402...
Page 410: ...Chapter 28 ACD Logs X2002 User s Guide 410...
Page 416: ...Chapter 29 Administrator Accounts X2002 User s Guide 416...
Page 424: ...Chapter 30 Diagnostics X2002 User s Guide 424...
Page 426: ...Chapter 31 X2002 User s Guide 426...
Page 446: ...Chapter 32 Remote Management X2002 User s Guide 446...
Page 448: ...Chapter 33 TFTP Management X2002 User s Guide 448...
Page 462: ...Chapter 35 License Control X2002 User s Guide 462...
Page 482: ...Chapter 36 Web Portal X2002 User s Guide 482...
Page 508: ...Chapter 39 Product Specifications X2002 User s Guide 508...
Page 548: ...Appendix C Legal Information X2002 User s Guide 548...
Page 562: ...Index X2002 User s Guide 562...