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Chapter 23 ACD
X2002 User’s Guide
355
Each field is described in the following table.
Table 134
Skill > Skill Setting
LABEL
DESCRIPTION
Skill Setting
Number
Enter the number to be dialed that uses this skill. It can be any
combination of 3~20 digits (0-9). No spaces, underscores, or hyphens
are allowed.
When this screen is in
Edit
mode, this number cannot be changed.
Skill Name
Enter a name for this skill. It can be any combination of 1~32
alphanumeric characters (a-z, A-Z, 0-9). No asterixes (*) or
exclamation points (!) allowed.
Description
Enter a description for this skill. It can be any combination of 0~64
alphanumeric characters (a-z, A-Z, 0-9). No asterixes (*) or
exclamation points (!) allowed.
Skill Menu
Associate this skill with a skill menu. For more on skill menus, see
Ring
Strategy
Select the method for the X2002 to decide the ring order of extensions
associated with this skill.
•
Least Recent
- This action rings the agent associated with this skill
who was least recently called.
•
Round Robin with Memory
- This strategy takes turns ringing
each available agent associated with this skill. Once an extension
picks up, it is put at the end of the queue for the next ring cycle; the
next agent in the list is then rung first when a new call comes in.
•
Round Robin
- This strategy takes turns ringing each available
agent associated with this skill.
•
Fewest Calls
- This strategy rings the agents who have received the
fewest number of calls, in order, from lowest to highest.
•
Ring All
- This strategy rings all extensions at the same time until
one answers.
•
Random
- This strategy rings a random extension.
Summary of Contents for X2002
Page 2: ......
Page 24: ...Table of Contents X2002 User s Guide 24...
Page 25: ...25 PART I User s Guide...
Page 26: ...26...
Page 40: ...Chapter 2 How It Works X2002 User s Guide 40...
Page 99: ...99 PART II Technical Reference...
Page 100: ...100...
Page 124: ...Chapter 5 Network Deployment X2002 User s Guide 124...
Page 166: ...Chapter 7 Auto Provision X2002 User s Guide 166...
Page 170: ...Chapter 8 QoS X2002 User s Guide 170...
Page 248: ...Chapter 16 Click To Talk Group X2002 User s Guide 248...
Page 252: ...Chapter 17 Group Access Code X2002 User s Guide 252...
Page 304: ...Chapter 19 Auto Attendant X2002 User s Guide 304...
Page 312: ...Chapter 20 LCR X2002 User s Guide 312...
Page 346: ...Chapter 22 Call Services X2002 User s Guide 346...
Page 380: ...Chapter 25 Status Observation X2002 User s Guide 380...
Page 402: ...Chapter 27 Call Detail Record CDR X2002 User s Guide 402...
Page 410: ...Chapter 28 ACD Logs X2002 User s Guide 410...
Page 416: ...Chapter 29 Administrator Accounts X2002 User s Guide 416...
Page 424: ...Chapter 30 Diagnostics X2002 User s Guide 424...
Page 426: ...Chapter 31 X2002 User s Guide 426...
Page 446: ...Chapter 32 Remote Management X2002 User s Guide 446...
Page 448: ...Chapter 33 TFTP Management X2002 User s Guide 448...
Page 462: ...Chapter 35 License Control X2002 User s Guide 462...
Page 482: ...Chapter 36 Web Portal X2002 User s Guide 482...
Page 508: ...Chapter 39 Product Specifications X2002 User s Guide 508...
Page 548: ...Appendix C Legal Information X2002 User s Guide 548...
Page 562: ...Index X2002 User s Guide 562...