Chapter 19 Auto-Attendant
X2002 User’s Guide
290
example shows the options you can assign when the caller dials 1 as he or she
moves through your customized auto-attendant.
Figure 164
Auto-Attendant Menus
When a caller dials
1
in
Menu-1
, you can direct them to an extension (
A
), move
them to the next menu (
B
) or allow them to hear the menu again (
C
). The same
options are available in
Menu-2
with the addition of going back to
Menu-1
(
D
).
19.2 The Default Screen
Use this screen to configure the default auto-attendant used by all trunks when a
custom auto-attendant does not exist or apply. These settings are used if a
custom auto-attendant is not assigned.
Click
Configuration > PBX > Outbound Line Management > Auto-
Attendant
to view the screen as shown next.
Figure 165
Auto-Attendant > Default
1
Menu-2
1
Menu-3
Menu-1
.......
B
C
A
B
D
A
C
Summary of Contents for X2002
Page 2: ......
Page 24: ...Table of Contents X2002 User s Guide 24...
Page 25: ...25 PART I User s Guide...
Page 26: ...26...
Page 40: ...Chapter 2 How It Works X2002 User s Guide 40...
Page 99: ...99 PART II Technical Reference...
Page 100: ...100...
Page 124: ...Chapter 5 Network Deployment X2002 User s Guide 124...
Page 166: ...Chapter 7 Auto Provision X2002 User s Guide 166...
Page 170: ...Chapter 8 QoS X2002 User s Guide 170...
Page 248: ...Chapter 16 Click To Talk Group X2002 User s Guide 248...
Page 252: ...Chapter 17 Group Access Code X2002 User s Guide 252...
Page 304: ...Chapter 19 Auto Attendant X2002 User s Guide 304...
Page 312: ...Chapter 20 LCR X2002 User s Guide 312...
Page 346: ...Chapter 22 Call Services X2002 User s Guide 346...
Page 380: ...Chapter 25 Status Observation X2002 User s Guide 380...
Page 402: ...Chapter 27 Call Detail Record CDR X2002 User s Guide 402...
Page 410: ...Chapter 28 ACD Logs X2002 User s Guide 410...
Page 416: ...Chapter 29 Administrator Accounts X2002 User s Guide 416...
Page 424: ...Chapter 30 Diagnostics X2002 User s Guide 424...
Page 426: ...Chapter 31 X2002 User s Guide 426...
Page 446: ...Chapter 32 Remote Management X2002 User s Guide 446...
Page 448: ...Chapter 33 TFTP Management X2002 User s Guide 448...
Page 462: ...Chapter 35 License Control X2002 User s Guide 462...
Page 482: ...Chapter 36 Web Portal X2002 User s Guide 482...
Page 508: ...Chapter 39 Product Specifications X2002 User s Guide 508...
Page 548: ...Appendix C Legal Information X2002 User s Guide 548...
Page 562: ...Index X2002 User s Guide 562...