Chapter 22 Call Services
X2002 User’s Guide
337
22.8 The Call Waiting Screen
Call waiting allows you to put a present call on hold and answer a new call. When
a second call comes in, the X2002 sends a beep tone to you. You can decide to
ignore it or to switch to the second call using one of the following methods.
• press the flash button on your telephone
• very quickly press and release the on-hook switch on your telephone
You can switch back to the first call using the same methods above. When you
hang up one call, the X2002 sends you a ring tone if another call is still waiting.
Note: This feature only applies to extension receivers which use SIP or analog
phones.
The following figure shows how call waiting works.
Figure 204
Call Waiting Overview
Table 126
Call Waiting Example
CALLER A
CALLER C
X2002
RECEIVER B
1. Caller
A
makes a
call to
caller
B
.
2. The X2002 routes
the call to
B
at
extension 1001.
3.
B
picks up the call.
4.Conversation established between caller
A
and
B
5. Caller
C
makes a
call to
caller
B
.
6. The X2002 routes
the call to
B
at
extension 1001.
7.
B
hears a beep tone and
decides to answer the
second call.
B
then presses
the flash button on his
telephone).
8.Conversation established between caller
C
and
B
. Caller
A
is on hold.
B
is busy.
ITSP
ITSP
ITSP
A
A
A
B
B
B
C
C
Summary of Contents for X2002
Page 2: ......
Page 24: ...Table of Contents X2002 User s Guide 24...
Page 25: ...25 PART I User s Guide...
Page 26: ...26...
Page 40: ...Chapter 2 How It Works X2002 User s Guide 40...
Page 99: ...99 PART II Technical Reference...
Page 100: ...100...
Page 124: ...Chapter 5 Network Deployment X2002 User s Guide 124...
Page 166: ...Chapter 7 Auto Provision X2002 User s Guide 166...
Page 170: ...Chapter 8 QoS X2002 User s Guide 170...
Page 248: ...Chapter 16 Click To Talk Group X2002 User s Guide 248...
Page 252: ...Chapter 17 Group Access Code X2002 User s Guide 252...
Page 304: ...Chapter 19 Auto Attendant X2002 User s Guide 304...
Page 312: ...Chapter 20 LCR X2002 User s Guide 312...
Page 346: ...Chapter 22 Call Services X2002 User s Guide 346...
Page 380: ...Chapter 25 Status Observation X2002 User s Guide 380...
Page 402: ...Chapter 27 Call Detail Record CDR X2002 User s Guide 402...
Page 410: ...Chapter 28 ACD Logs X2002 User s Guide 410...
Page 416: ...Chapter 29 Administrator Accounts X2002 User s Guide 416...
Page 424: ...Chapter 30 Diagnostics X2002 User s Guide 424...
Page 426: ...Chapter 31 X2002 User s Guide 426...
Page 446: ...Chapter 32 Remote Management X2002 User s Guide 446...
Page 448: ...Chapter 33 TFTP Management X2002 User s Guide 448...
Page 462: ...Chapter 35 License Control X2002 User s Guide 462...
Page 482: ...Chapter 36 Web Portal X2002 User s Guide 482...
Page 508: ...Chapter 39 Product Specifications X2002 User s Guide 508...
Page 548: ...Appendix C Legal Information X2002 User s Guide 548...
Page 562: ...Index X2002 User s Guide 562...