Chapter 38 Troubleshooting
X2002 User’s Guide
491
5
If this does not work, you have to reset the X2002 to its factory defaults. See
I forgot the password
1
The default password is
1234
.
2
Enter the
initrd
screens and reset the admin password to its default (see
3
If this does not work, you have to reset the X2002 to its factory defaults. See
I cannot see or access the
Login
screen in the web configurator
1
Make sure you are using the correct IP address.
• The default LAN IP address is 192.168.1.12 and WAN IP address is
172.16.1.1.
• If you changed the IP address (
), use the new IP
address.
• If you changed the IP address and have forgotten it, see the troubleshooting
suggestions for
I forgot the IP address for the X2002
2
Check the hardware connections, and make sure the LEDs are behaving as
expected. See the Quick Start Guide and
.
3
Make sure your computer is in the same subnet as the X2002’s LAN or WAN. (If
you know that there are routers between your computer and the X2002, skip this
step.)
4
Make sure you access the X2002 web configurator via HTTPS (https://the X2002’s
IP address), not HTTP.
5
Make sure your computer is with an IP address which is in the white list of the
X2002’s WWW access.
6
Make sure your Internet browser does not block pop-up windows and has
JavaScripts and Java enabled. See
.
Summary of Contents for X2002
Page 2: ......
Page 24: ...Table of Contents X2002 User s Guide 24...
Page 25: ...25 PART I User s Guide...
Page 26: ...26...
Page 40: ...Chapter 2 How It Works X2002 User s Guide 40...
Page 99: ...99 PART II Technical Reference...
Page 100: ...100...
Page 124: ...Chapter 5 Network Deployment X2002 User s Guide 124...
Page 166: ...Chapter 7 Auto Provision X2002 User s Guide 166...
Page 170: ...Chapter 8 QoS X2002 User s Guide 170...
Page 248: ...Chapter 16 Click To Talk Group X2002 User s Guide 248...
Page 252: ...Chapter 17 Group Access Code X2002 User s Guide 252...
Page 304: ...Chapter 19 Auto Attendant X2002 User s Guide 304...
Page 312: ...Chapter 20 LCR X2002 User s Guide 312...
Page 346: ...Chapter 22 Call Services X2002 User s Guide 346...
Page 380: ...Chapter 25 Status Observation X2002 User s Guide 380...
Page 402: ...Chapter 27 Call Detail Record CDR X2002 User s Guide 402...
Page 410: ...Chapter 28 ACD Logs X2002 User s Guide 410...
Page 416: ...Chapter 29 Administrator Accounts X2002 User s Guide 416...
Page 424: ...Chapter 30 Diagnostics X2002 User s Guide 424...
Page 426: ...Chapter 31 X2002 User s Guide 426...
Page 446: ...Chapter 32 Remote Management X2002 User s Guide 446...
Page 448: ...Chapter 33 TFTP Management X2002 User s Guide 448...
Page 462: ...Chapter 35 License Control X2002 User s Guide 462...
Page 482: ...Chapter 36 Web Portal X2002 User s Guide 482...
Page 508: ...Chapter 39 Product Specifications X2002 User s Guide 508...
Page 548: ...Appendix C Legal Information X2002 User s Guide 548...
Page 562: ...Index X2002 User s Guide 562...