Chapter 48 Troubleshooting
XGS-4728F User’s Guide
384
48.2 Problems Accessing the Switch
48.2.1 Pop-up Windows, JavaScripts and Java Permissions
In order to use the web configurator you need to allow:
• Web browser pop-up windows from your device.
• JavaScripts (enabled by default).
• Java permissions (enabled by default).
Note: Internet Explorer 6 screens are used here. Screens for other Internet Explorer
versions may vary.
48.2.1.1 Internet Explorer Pop-up Blockers
You may have to disable pop-up blocking to log into your device.
Table 149
Troubleshooting Accessing the Switch
PROBLEM
CORRECTIVE ACTION
I cannot
access the
Switch using
Telnet.
Make sure the ports are properly connected.
You may have exceeded the maximum number of concurrent Telnet
sessions. Close other Telnet session(s) or try connecting again later.
Check that you have enabled Telnet service access. If you have configured
a secured client IP address, your computer’s IP address must match it.
Refer to the chapter on access control for details.
I cannot
access the
web
configurator.
The administrator username is “admin”. The default administrator
password is “1234”. The username and password are case-sensitive. Make
sure that you enter the correct password and username using the proper
casing. If you have changed the password and have now forgotten it, you
will need to upload the default configuration file. This restores all of the
factory defaults including the password.
If you have configured more than one IP interface, make sure another
administrator is NOT logged into the web configurator on a different IP
interface using the same account.
Check that you have enabled web service access. If you have configured a
secured client IP address, your computer’s IP address must match it. Refer
to the chapter on access control for details.
Your computer’s and the Switch’s IP addresses must be on the same
subnet.
See the following section to check that pop-up windows, JavaScripts and
Java permissions are allowed.
Summary of Contents for XGS-4728F
Page 2: ......
Page 8: ...Safety Warnings XGS 4728F User s Guide 8 ...
Page 24: ...24 ...
Page 30: ...Chapter 1 Getting to Know Your Switch XGS 4728F User s Guide 30 ...
Page 34: ...Chapter 2 Hardware Installation and Connection XGS 4728F User s Guide 34 ...
Page 42: ...Chapter 3 Hardware Overview XGS 4728F User s Guide 42 ...
Page 44: ...44 ...
Page 78: ...Chapter 7 System Status and Port Statistics XGS 4728F User s Guide 78 ...
Page 92: ...Chapter 8 Basic Setting XGS 4728F User s Guide 92 ...
Page 94: ...94 ...
Page 114: ...Chapter 9 VLAN XGS 4728F User s Guide 114 ...
Page 118: ...Chapter 10 Static MAC Forward Setup XGS 4728F User s Guide 118 ...
Page 148: ...Chapter 14 Bandwidth Control XGS 4728F User s Guide 148 ...
Page 162: ...Chapter 17 Link Aggregation XGS 4728F User s Guide 162 ...
Page 186: ...Chapter 21 Policy Rule XGS 4728F User s Guide 186 ...
Page 230: ...Chapter 25 AAA XGS 4728F User s Guide 230 ...
Page 268: ...268 ...
Page 324: ...324 ...
Page 332: ...Chapter 38 Maintenance XGS 4728F User s Guide 332 ...
Page 358: ...Chapter 41 Syslog XGS 4728F User s Guide 358 ...
Page 366: ...Chapter 42 Cluster Management XGS 4728F User s Guide 366 ...
Page 370: ...Chapter 43 MAC Table XGS 4728F User s Guide 370 ...
Page 374: ...Chapter 44 IP Table XGS 4728F User s Guide 374 ...
Page 378: ...Chapter 46 Routing Table XGS 4728F User s Guide 378 ...
Page 382: ...382 ...
Page 392: ...Chapter 48 Troubleshooting XGS 4728F User s Guide 392 ...
Page 402: ...Chapter 49 Product Specifications XGS 4728F User s Guide 402 ...
Page 404: ...404 ...
Page 408: ...Appendix A Legal Information XGS 4728F User s Guide 408 ...