Chapter 56 Troubleshooting
ZyWALL USG 1000 User’s Guide
897
Make sure you have the FTP ALG enabled.
The ZyWALL keeps resetting the connection.
If an alternate gateway on the LAN has an IP address in the same subnet as the
ZyWALL’s LAN IP address, return traffic may not go through the ZyWALL. This is
called an asymmetrical or “triangle” route. This causes the ZyWALL to reset the
connection, as the connection has not been acknowledged.
You can set the ZyWALL’s firewall to permit the use of asymmetrical route
topology on the network (so it does not reset the connection) although this is not
recommended since allowing asymmetrical routes may let traffic from the WAN go
directly to the LAN without passing through the ZyWALL. A better solution is to
use virtual interfaces to put the ZyWALL and the backup gateway on separate
subnets. See
Asymmetrical Routes on page 433
and the chapter about interfaces
for more information.
I cannot set up an IPSec VPN tunnel to another device.
If the IPSec tunnel does not build properly, the problem is likely a configuration
error at one of the IPSec routers. Log into both ZyXEL IPSec routers and check the
settings in each field methodically and slowly. Make sure both the ZyWALL and
remote IPSec router have the same security settings for the VPN tunnel. It may
help to display the settings for both routers side-by-side.
Here are some general suggestions. See also
• The system log can often help to identify a configuration problem.
• If you enable NAT traversal, the remote IPSec device must also have NAT
traversal enabled.
• The ZyWALL and remote IPSec router must use the same authentication method
to establish the IKE SA.
• Both routers must use the same negotiation mode.
• Both routers must use the same encryption algorithm, authentication algorithm,
and DH key group.
• When using manual keys, the ZyWALL and remote IPSec router must use the
same encryption key and authentication key.
• When using pre-shared keys, the ZyWALL and the remote IPSec router must
use the same pre-shared key.
• The ZyWALL’s local and peer ID type and content must match the remote IPSec
router’s peer and local ID type and content, respectively.
Summary of Contents for ZyWALL 1050
Page 2: ......
Page 30: ...Table of Contents ZyWALL USG 1000 User s Guide 30 ...
Page 31: ...31 PART I User s Guide ...
Page 32: ...32 ...
Page 38: ...Chapter 1 Introducing the ZyWALL ZyWALL USG 1000 User s Guide 38 ...
Page 46: ...Chapter 2 Features and Applications ZyWALL USG 1000 User s Guide 46 ...
Page 64: ...Chapter 3 Web Configurator ZyWALL USG 1000 User s Guide 64 ...
Page 74: ...Chapter 4 Installation Setup Wizard ZyWALL USG 1000 User s Guide 74 ...
Page 116: ...Chapter 6 Configuration Basics ZyWALL USG 1000 User s Guide 116 ...
Page 168: ...Chapter 7 Tutorials ZyWALL USG 1000 User s Guide 168 ...
Page 205: ...Chapter 8 L2TP VPN Example ZyWALL USG 1000 User s Guide 205 ...
Page 206: ...Chapter 8 L2TP VPN Example ZyWALL USG 1000 User s Guide 206 ...
Page 207: ...207 PART II Technical Reference ...
Page 208: ...208 ...
Page 222: ...Chapter 9 Dashboard ZyWALL USG 1000 User s Guide 222 ...
Page 264: ...Chapter 10 Monitor ZyWALL USG 1000 User s Guide 264 ...
Page 336: ...Chapter 13 Interfaces ZyWALL USG 1000 User s Guide 336 ...
Page 346: ...Chapter 14 Trunks ZyWALL USG 1000 User s Guide 346 ...
Page 362: ...Chapter 15 Policy and Static Routes ZyWALL USG 1000 User s Guide 362 ...
Page 376: ...Chapter 16 Routing Protocols ZyWALL USG 1000 User s Guide 376 ...
Page 396: ...Chapter 19 NAT ZyWALL USG 1000 User s Guide 396 ...
Page 401: ...Chapter 20 HTTP Redirect ZyWALL USG 1000 User s Guide 401 ...
Page 402: ...Chapter 20 HTTP Redirect ZyWALL USG 1000 User s Guide 402 ...
Page 424: ...Chapter 23 Authentication Policy ZyWALL USG 1000 User s Guide 424 ...
Page 442: ...Chapter 24 Firewall ZyWALL USG 1000 User s Guide 442 ...
Page 483: ...Chapter 25 IPSec VPN ZyWALL USG 1000 User s Guide 483 ...
Page 484: ...Chapter 25 IPSec VPN ZyWALL USG 1000 User s Guide 484 ...
Page 497: ...Chapter 26 SSL VPN ZyWALL USG 1000 User s Guide 497 ...
Page 498: ...Chapter 26 SSL VPN ZyWALL USG 1000 User s Guide 498 ...
Page 508: ...Chapter 27 SSL User Screens ZyWALL USG 1000 User s Guide 508 ...
Page 510: ...Chapter 28 SSL User Application Screens ZyWALL USG 1000 User s Guide 510 ...
Page 518: ...Chapter 29 SSL User File Sharing ZyWALL USG 1000 User s Guide 518 ...
Page 603: ...Chapter 34 IDP ZyWALL USG 1000 User s Guide 603 ...
Page 604: ...Chapter 34 IDP ZyWALL USG 1000 User s Guide 604 ...
Page 614: ...Chapter 35 ADP ZyWALL USG 1000 User s Guide 614 Figure 416 Profiles Protocol Anomaly ...
Page 625: ...Chapter 35 ADP ZyWALL USG 1000 User s Guide 625 ...
Page 626: ...Chapter 35 ADP ZyWALL USG 1000 User s Guide 626 ...
Page 658: ...Chapter 37 Content Filter Reports ZyWALL USG 1000 User s Guide 658 ...
Page 676: ...Chapter 38 Anti Spam ZyWALL USG 1000 User s Guide 676 ...
Page 698: ...Chapter 39 Device HA ZyWALL USG 1000 User s Guide 698 ...
Page 714: ...Chapter 40 User Group ZyWALL USG 1000 User s Guide 714 ...
Page 720: ...Chapter 41 Addresses ZyWALL USG 1000 User s Guide 720 ...
Page 732: ...Chapter 43 Schedules ZyWALL USG 1000 User s Guide 732 ...
Page 748: ...Chapter 45 Authentication Method ZyWALL USG 1000 User s Guide 748 ...
Page 770: ...Chapter 46 Certificates ZyWALL USG 1000 User s Guide 770 ...
Page 782: ...Chapter 48 SSL Application ZyWALL USG 1000 User s Guide 782 ...
Page 792: ...Chapter 49 Endpoint Security ZyWALL USG 1000 User s Guide 792 ...
Page 844: ...Chapter 50 System ZyWALL USG 1000 User s Guide 844 ...
Page 861: ...Chapter 51 Log and Report ZyWALL USG 1000 User s Guide 861 ...
Page 862: ...Chapter 51 Log and Report ZyWALL USG 1000 User s Guide 862 ...
Page 886: ...Chapter 54 Reboot ZyWALL USG 1000 User s Guide 886 ...
Page 888: ...Chapter 55 Shutdown ZyWALL USG 1000 User s Guide 888 ...
Page 908: ...Chapter 56 Troubleshooting ZyWALL USG 1000 User s Guide 908 ...
Page 916: ...Chapter 57 Product Specifications ZyWALL USG 1000 User s Guide 916 ...
Page 1070: ...Appendix E Open Software Announcements ZyWALL USG 1000 User s Guide 1070 ...