Chapter 56 Troubleshooting
ZyWALL USG 100/200 Series User’s Guide
933
• If you set up a VPN tunnel across the Internet, make sure your ISP supports AH
or ESP (whichever you are using).
• If you have the ZyWALL and remote IPSec router use certificates to authenticate
each other, You must set up the certificates for the ZyWALL and remote IPSec
router first and make sure they trust each other’s certificates. If the ZyWALL’s
certificate is self-signed, import it into the remote IPsec router. If it is signed by
a CA, make sure the remote IPsec router trusts that CA. The ZyWALL uses one
of its
Trusted Certificates
to authenticate the remote IPSec router’s
certificate. The trusted certificate can be the remote IPSec router’s self-signed
certificate or that of a trusted CA that signed the remote IPSec router’s
certificate.
• Multiple SAs connecting through a secure gateway must have the same
negotiation mode.
I cannot set up an L2TP VPN tunnel.
• Make sure you have configured L2TP correctly on the remote user computers.
See
for examples.
• Make sure you configured an appropriate policy route on the ZyWALL.
• Make sure there is not a firewall between the ZyWALL and the remote users.
• If it is possible that the remote user’s public IP address could be in the same
subnet as the specified
My Address
, click
Configure > Network > Routing >
Policy Route > Show Advanced Settings
and select
Use Policy Route to
Override Direct Route
.
• Modifying the VPN connection or the VPN gateway that L2TP uses disconnects
any existing L2TP VPN sessions. Disconnect any existing L2TP VPN sessions
before modifying L2TP VPN settings. The remote users must make any needed
matching configuration changes and re-establish the sessions using the new
settings.
I cannot get my VPN concentrator configuration to work.
• Turn off policy enforcement in the member VPN connections.
• Make sure your firewall rules are not blocking the VPN packets.
• If the USG ZyWALLs’ VPN tunnels are members of a single zone, make sure it is
not set to block intra-zone traffic.
The VPN connection is up but VPN traffic cannot be transmitted through the VPN
tunnel.
Summary of Contents for ZyWALL USG 100 Series
Page 2: ......
Page 30: ...Table of Contents ZyWALL USG 100 200 Series User s Guide 30 ...
Page 31: ...31 PART I User s Guide ...
Page 32: ...32 ...
Page 46: ...Chapter 2 Features and Applications ZyWALL USG 100 200 Series User s Guide 46 ...
Page 64: ...Chapter 3 Web Configurator ZyWALL USG 100 200 Series User s Guide 64 ...
Page 186: ...Chapter 7 Tutorials ZyWALL USG 100 200 Series User s Guide 186 ...
Page 223: ...Chapter 8 L2TP VPN Example ZyWALL USG 100 200 Series User s Guide 223 ...
Page 224: ...Chapter 8 L2TP VPN Example ZyWALL USG 100 200 Series User s Guide 224 ...
Page 225: ...225 PART II Technical Reference ...
Page 226: ...226 ...
Page 240: ...Chapter 9 Dashboard ZyWALL USG 100 200 Series User s Guide 240 ...
Page 284: ...Chapter 10 Monitor ZyWALL USG 100 200 Series User s Guide 284 ...
Page 372: ...Chapter 13 Interfaces ZyWALL USG 100 200 Series User s Guide 372 ...
Page 382: ...Chapter 14 Trunks ZyWALL USG 100 200 Series User s Guide 382 ...
Page 398: ...Chapter 15 Policy and Static Routes ZyWALL USG 100 200 Series User s Guide 398 ...
Page 412: ...Chapter 16 Routing Protocols ZyWALL USG 100 200 Series User s Guide 412 ...
Page 432: ...Chapter 19 NAT ZyWALL USG 100 200 Series User s Guide 432 ...
Page 437: ...Chapter 20 HTTP Redirect ZyWALL USG 100 200 Series User s Guide 437 ...
Page 438: ...Chapter 20 HTTP Redirect ZyWALL USG 100 200 Series User s Guide 438 ...
Page 460: ...Chapter 23 Authentication Policy ZyWALL USG 100 200 Series User s Guide 460 ...
Page 478: ...Chapter 24 Firewall ZyWALL USG 100 200 Series User s Guide 478 ...
Page 519: ...Chapter 25 IPSec VPN ZyWALL USG 100 200 Series User s Guide 519 ...
Page 520: ...Chapter 25 IPSec VPN ZyWALL USG 100 200 Series User s Guide 520 ...
Page 534: ...Chapter 26 SSL VPN ZyWALL USG 100 200 Series User s Guide 534 ...
Page 544: ...Chapter 27 SSL User Screens ZyWALL USG 100 200 Series User s Guide 544 ...
Page 546: ...Chapter 28 SSL User Application Screens ZyWALL USG 100 200 Series User s Guide 546 ...
Page 554: ...Chapter 29 SSL User File Sharing ZyWALL USG 100 200 Series User s Guide 554 ...
Page 639: ...Chapter 34 IDP ZyWALL USG 100 200 Series User s Guide 639 ...
Page 640: ...Chapter 34 IDP ZyWALL USG 100 200 Series User s Guide 640 ...
Page 661: ...Chapter 35 ADP ZyWALL USG 100 200 Series User s Guide 661 ...
Page 662: ...Chapter 35 ADP ZyWALL USG 100 200 Series User s Guide 662 ...
Page 694: ...Chapter 37 Content Filter Reports ZyWALL USG 100 200 Series User s Guide 694 ...
Page 712: ...Chapter 38 Anti Spam ZyWALL USG 100 200 Series User s Guide 712 ...
Page 734: ...Chapter 39 Device HA ZyWALL USG 100 200 Series User s Guide 734 ...
Page 750: ...Chapter 40 User Group ZyWALL USG 100 200 Series User s Guide 750 ...
Page 756: ...Chapter 41 Addresses ZyWALL USG 100 200 Series User s Guide 756 ...
Page 768: ...Chapter 43 Schedules ZyWALL USG 100 200 Series User s Guide 768 ...
Page 784: ...Chapter 45 Authentication Method ZyWALL USG 100 200 Series User s Guide 784 ...
Page 806: ...Chapter 46 Certificates ZyWALL USG 100 200 Series User s Guide 806 ...
Page 818: ...Chapter 48 SSL Application ZyWALL USG 100 200 Series User s Guide 818 ...
Page 828: ...Chapter 49 Endpoint Security ZyWALL USG 100 200 Series User s Guide 828 ...
Page 880: ...Chapter 50 System ZyWALL USG 100 200 Series User s Guide 880 ...
Page 920: ...Chapter 54 Reboot ZyWALL USG 100 200 Series User s Guide 920 ...
Page 922: ...Chapter 55 Shutdown ZyWALL USG 100 200 Series User s Guide 922 ...
Page 942: ...Chapter 56 Troubleshooting ZyWALL USG 100 200 Series User s Guide 942 ...
Page 954: ...Chapter 57 Product Specifications ZyWALL USG 100 200 Series User s Guide 954 ...
Page 1126: ...Appendix F Open Software Announcements ZyWALL USG 100 200 Series User s Guide 1126 ...