ZyWALL 35 User’s Guide
562
Chapter 45 Troubleshooting
45.3 Problems with the DMZ Interface
45.4 Problems with the WAN Interface
Table 216
Troubleshooting the DMZ Interface
PROBLEM
CORRECTIVE ACTION
Cannot access
servers on the DMZ
from the LAN.
Check your Ethernet cable type and connections. Refer to the Quick Start Guide
for DMZ connection instructions.
Make sure the Ethernet adapters on the LAN computer and the DMZ server are
installed and functioning properly.
Verify that the IP address of the DMZ port and the LAN port are on separate
subnets.
Make sure that NAT is configured for your DMZ servers.
Cannot ping any
computer on the
DMZ.
Check the 10M/100M DMZ LEDs on the front panel. One of these LEDs should
be on. If they are both off, check the cables between your ZyWALL and hub or
the station.
Verify that the IP address and the subnet mask of the ZyWALL and the servers
are on the same subnet.
Table 217
Troubleshooting the WAN Interface
PROBLEM
CORRECTIVE ACTION
Cannot get WAN IP
address from the
ISP.
The ISP provides the WAN IP address after authentication. Authentication may
be through the user name and password, the MAC address or the host name.
Use the following corrective actions to make sure the ISP can authenticate your
connection.
You need a username and password if you're using PPPoE or PPTP
encapsulation. Make sure that you have entered the correct
Service Type
,
User
Name
and
Password
(the user name and password are case sensitive). Refer
to
If your ISP requires MAC address authentication, you should clone the MAC
address from your computer on the LAN as the ZyWALL's WAN MAC address.
. It is recommended
that you clone your computer's MAC address, even if your ISP presently does
not require MAC address authentication.
If your ISP requires host name authentication, configure your computer's name
as the ZyWALL's system name. Refer to
.
Summary of Contents for ZyXEL ZyWALL 35
Page 1: ...ZyWALL 35 Internet Security Appliance User s Guide Version 3 64 3 2005 ...
Page 2: ......
Page 38: ...ZyWALL 35 User s Guide 36 ...
Page 46: ...ZyWALL 35 User s Guide 44 ...
Page 74: ...ZyWALL 35 User s Guide 72 Chapter 2 Introducing the Web Configurator ...
Page 90: ...ZyWALL 35 User s Guide 88 Chapter 3 Wizard Setup ...
Page 100: ...ZyWALL 35 User s Guide 98 Chapter 4 LAN Screens ...
Page 106: ...ZyWALL 35 User s Guide 104 Chapter 5 Bridge Screens ...
Page 128: ...ZyWALL 35 User s Guide 126 Chapter 6 Wireless LAN ...
Page 135: ...ZyWALL 35 User s Guide Chapter 7 WAN Screens 133 Figure 47 General ...
Page 152: ...ZyWALL 35 User s Guide 150 Chapter 7 WAN Screens Figure 57 Dial Backup Setup ...
Page 158: ...ZyWALL 35 User s Guide 156 Chapter 7 WAN Screens ...
Page 166: ...ZyWALL 35 User s Guide 164 Chapter 8 DMZ Screens ...
Page 234: ...ZyWALL 35 User s Guide 232 Chapter 13 Introduction to IPSec ...
Page 275: ...ZyWALL 35 User s Guide Chapter 15 Certificates 273 Figure 129 My Certificate Details ...
Page 294: ...ZyWALL 35 User s Guide 292 Chapter 16 Authentication Server Figure 140 Local User Database ...
Page 314: ...ZyWALL 35 User s Guide 312 Chapter 17 Network Address Translation NAT ...
Page 318: ...ZyWALL 35 User s Guide 316 Chapter 18 Static Route ...
Page 324: ...ZyWALL 35 User s Guide 322 Chapter 19 Policy Route ...
Page 340: ...ZyWALL 35 User s Guide 338 Chapter 20 Bandwidth Management ...
Page 376: ...ZyWALL 35 User s Guide 374 Chapter 22 Remote Management ...
Page 390: ...ZyWALL 35 User s Guide 388 Chapter 24 Logs Screens Figure 198 Log Settings ...
Page 413: ...ZyWALL 35 User s Guide Chapter 25 Maintenance 411 Figure 220 Restart Screen ...
Page 414: ...ZyWALL 35 User s Guide 412 Chapter 25 Maintenance ...
Page 440: ...ZyWALL 35 User s Guide 438 Chapter 28 WAN and Dial Backup Setup ...
Page 456: ...ZyWALL 35 User s Guide 454 Chapter 31 DMZ Setup ...
Page 460: ...ZyWALL 35 User s Guide 458 Chapter 32 Route Setup ...
Page 470: ...ZyWALL 35 User s Guide 468 Chapter 33 Remote Node Setup ...
Page 522: ...ZyWALL 35 User s Guide 520 Chapter 39 System Information Diagnosis ...
Page 538: ...ZyWALL 35 User s Guide 536 Chapter 40 Firmware and Configuration File Maintenance ...
Page 550: ...ZyWALL 35 User s Guide 548 Chapter 42 Remote Management ...
Page 558: ...ZyWALL 35 User s Guide 556 Chapter 43 IP Policy Routing ...
Page 574: ...ZyWALL 35 User s Guide 572 Chapter 45 Troubleshooting Figure 364 Java Sun ...
Page 602: ...ZyWALL 35 User s Guide 600 Appendix C IP Subnetting ...
Page 608: ...ZyWALL 35 User s Guide 606 Appendix E PPTP ...
Page 626: ...ZyWALL 35 User s Guide 624 Appendix G Triangle Route ...
Page 656: ...ZyWALL 35 User s Guide 654 Appendix J Importing Certificates ...
Page 658: ...ZyWALL 35 User s Guide 656 Appendix K Command Interpreter ...
Page 664: ...ZyWALL 35 User s Guide 662 Appendix L Firewall Commands ...
Page 668: ...ZyWALL 35 User s Guide 666 Appendix M NetBIOS Filter Commands ...
Page 674: ...ZyWALL 35 User s Guide 672 Appendix O Brute Force Password Guessing Protection ...
Page 696: ...ZyWALL 35 User s Guide 694 Appendix Q Log Descriptions ...